Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

People Analyst

Company: Figma

Location: USA

Posted Dec 18, 2025

Figma seeks a People Analyst with strong analytical skills to design People Analytics tools. The role offers growth opportunities and a competitive benefits package, emphasizing collaboration and innovation in a dynamic environment.

Legal Operations Lead - CLM & Technology

Company: Figma

Location: USA

Posted Dec 18, 2025

This job description outlines a Legal Operations role at Figma requiring expertise in legal tech tools, cross-functional collaboration, and process optimization. The position emphasizes innovation, scalability, and alignment with company growth, while offering competitive benefits and career development opportunities.

Senior Revenue Operations Manager

Company: Builder.io

Location: USA

Posted Dec 18, 2025

Builderio seeks a Senior Revenue Operations Manager to drive growth through innovative AI-powered workflows, with a focus on strategy, data analysis, and team collaboration. The role offers a competitive salary range of $150k-$185k and equity.

Solutions Engineer (Hebrew Speaker)

Company: Twilio

Location: USA

Posted Dec 18, 2025

This job posting highlights a Solutions Engineer role at Twilio, focusing on technical presales, customer success, and innovation. It outlines responsibilities, qualifications, and benefits including competitive pay and remote work options.

Full-Stack Developer (Symfony+Angular, Anti-Fraud Team)

Company: MGID

Location: Ukraine,Poland

Posted Dec 18, 2025

This job posting promotes a FullStack Developer role at MGID, emphasizing work on high-load AntiFraud systems and contributing to AdTech infrastructure. The position highlights opportunities to design technical solutions, integrate APIs, and influence company strategies. It showcases a collaborative environment with focus on innovation and global impact.

Staff Data Scientist - Growth / Care

Company: Grow Therapy

Location: USA

Posted Dec 18, 2025

This job description highlights a Data Scientist role focused on AI strategy, user insights, and growth initiatives with opportunities for impactful cross-functional work.

Senior Professional Services - Technical Architect

Company: GitLab

Location: USA

Posted Dec 18, 2025

This job description outlines the role of a Senior Professional Services Technical Architect at GitLab, emphasizing technical leadership, customer engagement, and DevSecOps expertise. It highlights responsibilities such as designing architectures, leading migrations, and mentoring teams, while also detailing required skills and the company's focus on innovation and customer success.

Senior Software Engineer - Golang - Prime Trading Desk

Company: Kraken

Location: USA

Posted Dec 18, 2025

Kraken promotes crypto adoption through a mission-focused team and global initiatives. They seek Software Engineers to build institutional trading systems, emphasizing security, education, and client support. The role involves collaboration with traders and quants, with a focus on scalable solutions and financial freedom.

Presales Architect - Trust, Identity and Compliance

Company: Twilio

Location: UK

Posted Dec 18, 2025

This job posting outlines a Presales Architect role at Twilio requiring expertise in complex solutions, cross-functional collaboration, and technical domains like identity verification and compliance. It highlights responsibilities such as scoping solutions, supporting sales teams, and influencing product strategy, while emphasizing qualifications in presales experience and regulatory frameworks.

Senior Product Marketing Manager Cloud Security

Company: Tenable, Inc.

Location: Columbia

Posted Dec 18, 2025

Tenable is a leading cybersecurity company with global reach, offering impactful roles like Senior Product Marketing Manager. The job emphasizes collaboration, innovation, and technical expertise in cloud security, with opportunities to shape product strategies and engage with industry communities.

Presales Architect - Voice AI, CPaaS, Contact Center

Company: Twilio

Location: UK

Posted Dec 18, 2025

This job posting outlines a Presales Architect role at Twilio, requiring expertise in complex solution design, stakeholder collaboration, and cross-functional teamwork. The position emphasizes influencing product strategy, mentoring teams, and delivering technical wins through multiproduct solutions.

Presales Architect - Trust, Identity and Compliance

Company: Twilio

Location: Ireland

Posted Dec 18, 2025

This job posting seeks a Presales Architect at Twilio with expertise in complex solutions and cross-functional collaboration. Responsibilities include designing multi-product solutions, influencing product strategy, and supporting sales teams. Qualifications require presales experience, identity verification knowledge, and strong communication skills. The role is remote with 20% travel and offers competitive benefits.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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