Presales Architect - Voice AI, CPaaS, Contact Center

See yourself at Twilio

Join the team as Twilio’s next Presales Architect - Voice AI CPaaS Contact Center.

About the job

This position is needed to partner closely with sales solutions engineering and enterprise strategists to consult on complex multi-product opportunities. You will scope design and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally working with product engineering and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.

Responsibilities

In this role you’ll:

• Develop your expertise of the Twilio platform use cases and buyer personas  while staying current on CPaaS contact center and customer engagement industry trends

• Assess and steer customers toward leveraging multiple products & solutions at Twilio

• Scope design and build multi-product solution architecture and compelling presentations to secure the Technical Win in partnership with core sales core SE and Enterprise Strategist teams

• Design solutions across voice and digital channels including routing IVR agent workflows CRM integration analytics and end-to-end customer journey design

• Teach cross-functional teams on product specific knowledge enablement strategy and solutions / use cases  (Sales Presales Marketing Enablement CS Product etc.)

• Mentor core sales and SE team members on value-selling strategies and complex solution sales

• Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy via GTM interlock and PDLC processes

• Provide proactive thought leadership and feedback to improve our Specialist Sales Org and the multi-product GTM motion

Qualifications

Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Demonstrated ability to lead complex solutions sales cycles including novel solution scoping design and validation

• Expert stakeholder collaboration and influencing skills

• 6+ years of progressive presales experience including complex solution architecture

• 2+ years of demonstrated expertise CPaaS and/or contact center solutions such as:

  • Voice and digital channels (SMS chat messaging apps)

  • Routing queues and IVR

  • Agent workflows and desktop experiences

  • CRM and knowledge system integrations

• Strong track record of excellent verbal and written communication skills and  driving deal strategy with creative and compelling storytelling

• Deep experience in designing and validating complex solutions using Twilio products

• Experience selling and designing solutions across multiple product areas within a CPaaS or contact center platform

• Confidence influencing and engaging with a highly skilled and experienced audiences including C-level executives

• Experience documenting and co-designing product enhancements with product management

Desired:

• Experience working in an overlay or specialist presales capacity

• Experience collaborating with product on strategy positioning and roadmap

Location

This role will be remote and based in the UK.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.