Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Senior Machine Learning Engineer - Dash

Company: Dropbox

Location: Canada

Posted Dec 18, 2025

This job description highlights a Senior Machine Learning Engineer role at Dropbox, emphasizing contributions to AI-driven innovations and impactful user experiences. The position involves designing large-scale ML systems, collaborating across teams, and advancing the company's mission. Requirements include expertise in ML/AI systems, programming languages, and experience with cutting-edge technologies. The role offers opportunities to shape future directions and influence millions of users through transformative AI solutions.

Project Manager (Marketing Operations)

Company: Vonage

Location: Mexico

Posted Dec 18, 2025

This job description outlines a Marketing Operations Project Manager role focused on project execution, cross-functional collaboration, and operational efficiency. It details responsibilities like managing workflows, maintaining communication, and coordinating stakeholders, alongside required skills in project management, communication, and software tools.

Senior Strategy & Operations Program Manager

Company: Dropbox

Location: USA

Posted Dec 18, 2025

This job description outlines a Senior Strategy & Operations Program Manager role at Dropbox, focusing on driving operational excellence through cross-functional collaboration. The position requires translating strategic vision into actionable plans, managing operating cadences, and leading initiatives across product, engineering, and executive teams. Key qualifications include extensive program management experience, data-driven decision making, and expertise in scaling operational systems for high-growth environments.

iOS Software Engineer - Mobile Infrastructure

Company: Dropbox

Location: USA

Posted Dec 18, 2025

This job description highlights a critical role in enhancing Dropbox's mobile infrastructure, focusing on improving build systems and CICD pipelines. The position offers opportunities to collaborate with cross-functional teams and shape core systems impacting millions of users. Responsibilities include maintaining tooling, optimizing workflows, and supporting scalable solutions. Compensation ranges are provided for different US zones.

Head of Home Supply

Company: Airbnb

Location: Canada

Posted Dec 18, 2025

This job description outlines a leadership role at Airbnb Canada focused on growing the Homes Supply business through strategic initiatives, team collaboration, and market expansion. The position requires extensive experience in operations and leadership, with emphasis on driving growth, fostering innovation, and maintaining high-quality standards across diverse markets.

Integrated Campaign Specialist

Company: Vonage

Location: USA

Posted Dec 18, 2025

This job description highlights a high-visibility role with opportunities for immediate impact and cross-functional collaboration. The position requires managing integrated marketing campaigns, ensuring brand consistency, and delivering results through strategic planning and stakeholder engagement. Key responsibilities include coordinating teams, analyzing performance, and maintaining consistent messaging across the organization.

Senior Infrastructure Engineer

Company: KoBold Metals

Location: USA

Posted Dec 18, 2025

The text discusses challenges in the mining industry but highlights KoBold's innovative AI-driven exploration methods and successful discoveries. It outlines a technical role requiring infrastructure expertise and emphasizes the company's growth potential and commitment to diversity.

Graphic Designer

Company: GuidePoint Security

Location: USA

Posted Dec 18, 2025

This job description outlines a Graphic Designer role requiring 5+ years of experience to create branding assets, collaborate with marketing teams, and maintain design standards. It emphasizes creativity, technical skills, and cross-functional collaboration in a corporate B2B environment.

Strategic Account Executive

Company: GitLab

Location: Israel

Posted Dec 18, 2025

This job description outlines a Strategic Account Executive role focused on managing enterprise accounts, solving business problems, and driving growth through collaboration with cross-functional teams. It emphasizes opportunities for account expansion, strategic partnerships, and long-term customer success.

Full-Stack Software Engineer - Product Team

Company: Canopy Connect

Location: USA

Posted Dec 18, 2025

This job posting highlights opportunities to join a growing Product Team as a FullStack Software Engineer, focusing on enhancing user experiences, building integrations, and revamping customer dashboards. The role emphasizes collaboration, ownership, and professional growth, with a competitive salary range for qualified candidates.

Senior Software Engineer II - Messaging Platform

Company: HubSpot

Location: UK

Posted Dec 18, 2025

The text highlights HubSpot's messaging infrastructure team, emphasizing their role in handling massive scale email operations, ensuring reliability security and deliverability. It describes the team's work on intelligent routing, global IP networks, and mission-critical systems that power billions of messages monthly, impacting customer communication and business success.

Account Executive - Direct Mail (Nonprofit)

Company: MissionWired

Location: USA

Posted Dec 18, 2025

MissionWired helps nonprofits create impactful fundraising strategies, achieving over $45 billion in donations. They prioritize social change, diversity, and innovative campaigns while offering competitive benefits and remote work opportunities for Account Executives.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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