Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Stagiaire Consultant(e) Process Finance et Supply Chain - IBM France - H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 18, 2025

This text promotes a consulting internship at IBM Consulting, highlighting opportunities for professional growth, international projects, and comprehensive training programs. It emphasizes career development, innovative technologies, and a supportive work environment with potential for employment.

Quality Assurance Analyst

Company: IBM

Location: Leicester, GB

Posted Dec 18, 2025

IBM CIC offers a dynamic work environment with opportunities for career growth, extensive training, and a focus on innovation. The role involves performance testing and collaboration with clients, supported by robust technology and a culture of continuous learning. Benefits include flexible working, sabbaticals, and a commitment to diversity and inclusion.

Package Consultant-SAP HANA SCM QM

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This job description highlights IBM Consulting's focus on long-term client relationships, innovation, and career growth. It outlines responsibilities involving SAP implementation, technical expertise, and collaboration with clients. The role emphasizes problem-solving, business process optimization, and professional development.

SAP Functional Consultant - EAM Consultant (Plant Maintenance)

Company: IBM

Location: Bedford, CA

Posted Dec 18, 2025

IBM Consulting offers a career focused on client collaboration and innovation, requiring SAP EAMPM expertise and emphasizing growth and technical integration.

Manager Security Product Research

Company: Corelight

Location: North America

Posted Dec 17, 2025

Corelight offers advanced network security solutions using open-source tools, enabling proactive threat detection and innovative product development. The role involves contributing to cutting-edge security prototypes and generating unique insights.

Sr Managing Consultant- Supply Chain- Manufacturing & Asset Management

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job posting highlights opportunities to work with global industry leaders, drive transformative projects in manufacturing, and access career growth in an innovative environment. The role emphasizes collaboration, AI-driven solutions, and impactful client partnerships, with a focus on sustainability and technological advancement.

Experience Fullstack Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients on hybrid cloud and AI projects, career growth opportunities, and technical expertise in software development. It highlights innovation, long-term relationships, and the impact of solving complex challenges for clients.

LLM Engineer

Company: Docplanner

Location: Remote

Posted Dec 17, 2025

Docplanner Tech is a global healthcare innovation leader offering remote-friendly roles with competitive benefits. They focus on enhancing patient care through technology and diversity, seeking LLM engineers to join their mission-driven team.

LLM Engineer

Company: Docplanner

Location: Remote

Posted Dec 17, 2025

Docplanner Tech is a global healthcare innovation leader offering impactful roles in AI and ML. They emphasize diversity, remote work, and a mission to humanize healthcare through technology.

System Services Representatives - Austin

Company: IBM

Location: Austin, US

Posted Dec 18, 2025

The role involves providing technical support, coordinating client services, and ensuring system reliability. IBM emphasizes innovation and customer satisfaction in this position.

Business Transformation Consultant - HR Reinvention

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This role involves helping clients modernize HR through AI and tech, with responsibilities including analysis, consulting, and stakeholder management. Requirements include a bachelor's degree and 7+ years of HR experience.

Security Consultant - Data Security L3

Company: IBM

Location: Mumbai, IN

Posted Dec 18, 2025

This text describes a career in IBM Consulting focused on data security roles involving DLP and DAM engineering. It highlights collaboration with clients, strategic technologies, and professional growth opportunities while outlining technical responsibilities and qualifications.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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