Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Staff Application Engineer - Workplace Technology

Company: Mozilla

Location: USA

Posted Dec 17, 2025

Mozilla's mission to improve the internet through innovation in AI and security is highlighted, with a job role focusing on scalable automation and collaboration. The company emphasizes diversity and offers competitive benefits.

Concierge - Call Center

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 17, 2025

This job posting outlines a Concierge role at American Specialty Health, emphasizing administrative support for virtual services, remote work requirements, and qualifications. It details responsibilities, qualifications, and company policies, including equal opportunity employment statements.

Senior Software Engineer (Localization)

Company: Mozilla

Location: Canada

Posted Dec 17, 2025

Mozilla's mission to build an open internet through innovation and community efforts. They focus on AI, security, and localization, offering impactful roles with competitive benefits.

Software Engineer I Dev Tooling

Company: Sumo Logic

Location: Noida

Posted Dec 17, 2025

This job description outlines a Software Engineer role focused on developing automated tooling for release processes, collaborating with teams on CI/CD practices, and maintaining delivery pipelines. It emphasizes technical skills, problem-solving, and continuous learning in a DevOps environment.

PSG Specialist

Company: GuidePoint Security

Location: Remote

Posted Dec 17, 2025

The PSG Specialist role involves creating and reviewing cybersecurity documents, coordinating with teams, ensuring accuracy, and meeting deadlines. It requires 3.5 years of experience, technical writing skills, and proficiency in tools like Salesforce and DocuSign.

Senior AI/Python & LLM Engineer

Company: Lemon.io

Location: Americas, Europe, Asia, Oceania - with exceptions

Posted Dec 17, 2025

Lemonio offers remote senior engineer roles with competitive pay, no micromanagement, and project matching. Apply for opportunities in tech startups globally.

Sr. Program Manager - Revenue Enablement

Company: Cobalt

Location: USA

Posted Dec 17, 2025

Cobalt, a remote-first pentesting company, seeks a Sr Program Manager to drive sales enablement and training. The role involves shaping solution selling methodologies, onboarding processes, and product training while offering competitive compensation, equity, and flexible work benefits.

Graphic Designer

Company: Waterfall

Location: Remote

Posted Dec 17, 2025

Waterfall is an NFT trading protocol aiming to enhance composable infrastructure. Backed by Electric Capital and Pantera, they offer competitive salaries, benefits, and a collaborative culture for creative designers.

Big Data Solutions Architect (Professional Services)

Company: Databricks

Location: France

Posted Dec 17, 2025

This job description outlines a Big Data Solutions Architect role involving client collaboration on data challenges using Databricks, technical project delivery, and expertise in data engineering, cloud ecosystems, and distributed computing. It emphasizes skills in Python/Scala, cloud platforms, and MLOps, with travel requirements and certification preferences.

Software Engineer III

Company: MeridianLink

Location: Remote

Posted Dec 17, 2025

This job description outlines the responsibilities and qualifications for a Software Engineer III role, emphasizing software development, system design, mentoring, and technical expertise. It details required skills, tools, and experience in cloud/Azure development, with specific emphasis on problem-solving and independent work.

Senior Backend Engineer - (Java) - Teams & Education

Company: Canva

Location: Remote

Posted Dec 17, 2025

The job posting highlights a role in developing Canva's features, working with a successful team, and contributing to global growth. It emphasizes technical expertise and collaboration while showcasing the company's achievements and product impact.

Technical Customer Growth Manager

Company: Immutable

Location: South Korea

Posted Dec 17, 2025

Immutable promotes itself as a fast-growing gaming platform with significant achievements and opportunities, highlighting its mission to revolutionize gaming through technology and its attractive employee benefits.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

Related Pages