Strong Customer Service Skills Jobs in Atlanta, GA

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Looking for Strong Customer Service Skills jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Atlanta, GA area.

Tech Mobilization Senior Lead

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Accenture, a global professional services company, is seeking a Senior Technology Mobilization Lead for a remote position. The role involves technology mobilization governance for Business Process Services (BPS) mobilization projects, ensuring high-quality solutions with appropriate program controls. Key responsibilities include coordinating with client tech leads, managing project risks, and overseeing technology stabilization activities. The ideal candidate should have strong project management skills, risk analysis abilities, and experience in BPS mobilizations. A Bachelor's degree in a relevant field and PMP certification are preferred. The role requires 15% travel on average and offers a competitive salary range of $115,000 - $188,599 in Colorado.

Retail Sales

Company: Cracker Barrel

Location: Calhoun, GA

Posted Jan 24, 2025

Cracker Barrel Old Country Store in Calhoun, GA is seeking a Retail Sales team member. The role involves managing the retail shop, providing excellent guest service, and maintaining stock. The position offers flexible hours, potential for promotion, and comprehensive training. The company values diversity, equity, and inclusion, and provides a culture of belonging, top-notch training, diverse career paths, and competitive benefits including health, dental, and vision insurance, 401K, and employee stock purchasing program.

Salesforce Business Architect Transformation Lead

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Accenture's Salesforce practice is seeking a confident leader with extensive experience in Salesforce platform and business transformation. The ideal candidate will have at least 8 years of experience in Salesforce strategy, solution architecture design, and full lifecycle technology engagements. They should be comfortable presenting to C-suite executives and managing high-performing teams. The role involves teaming with clients on Salesforce functional transformation programs, setting strategic goals, and leading large teams on projects of varying size and scope. The candidate will also be expected to architect end-to-end functional application solutions, design complex technology solutions, and build relationships with Salesforce software vendors. Frequent travel is required.

Workday Certified Payroll Lead

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Financial Services Media Lead

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Accenture is seeking a seasoned PR professional to lead media relations for its financial services sector. The role involves creating a media strategy, managing an editorial calendar, coaching spokespeople, and driving content for media relations. The candidate will also oversee industry analyst relations, collaborate with cross-functional teams, and manage a small financial services media relations team. The ideal candidate should have extensive experience in PR/corporate communications within the financial services sector, strong relationships with industry press, and the ability to leverage social media.

Workday Data Manager

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Host

Company: Cracker Barrel

Location: Statesboro, GA

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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