Strong Customer Service Skills Jobs in Chicago, IL

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Looking for Strong Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Chicago, IL area.

Senior Applied AI Engineer

Company: The Hartford

Location: Chicago, IL

Posted Jul 14, 2025

Building and managing a world-class high-performance platform engineering team, fostering innovation, collaboration, and technical excellence.

Practice Architect, Retail/Consumer Packaged Goods, Google Cloud

Company: Google

Location: Chicago, IL

Posted Jul 14, 2025

You will orchestrate across contributing teams including solutions, services, partners, product engineering, marketing, and GTM stakeholder organizations in…

Customer Retention Manager

Company: Neretva Group

Location: Chicago, IL

Posted Jul 14, 2025

This position involves developing and implementing strategies that foster long-term relationships with clients, ensuring their needs are met, and addressing any…

Entry Level Retail Sales Associate

Company: ASAP Business Resolutions

Location: Des Plaines, IL

Posted Jul 14, 2025

In this role, you will be responsible for driving sales and providing excellent customer service in a retail environment.

PT Vocational Lecturer- Construction Masonry

Company: City Colleges of Chicago

Location: Chicago, IL

Posted Jul 14, 2025

Mentoring students for union entry or contractor placements. The instructor will prepare instructional materials, maintaining equipment, and tools, conducting…

Construction Crew Lead

Company: ALFF CONSTRUCTION LLC

Location: Chicago, IL

Posted Jul 14, 2025

Have own tools for routine tasks. Strong hands-on skills in at least two trades: HVAC, refrigeration, plumbing, electrical, or carpentry.

Construction General Laborer II

Company: ALFF CONSTRUCTION LLC

Location: Chicago, IL

Posted Jul 14, 2025

Valid driver’s license and reliable transportation. Operate hand tools and power tools safely and correctly. OSHA 10 or OSHA 30 certification.

Garage Door Service Installer

Company: Kelly Services

Location: Lombard, IL

Posted Jul 14, 2025

Must possess a valid driver's license with good driving record. Candidates should have a valid drivers license, as they will be driving to various locations…

Insider Threat Hunt Analyst

Company: Northern Trust Corp.

Location: Chicago, IL

Posted Jul 14, 2025

Strong technical background in log analysis, data correlation, and behavioral analytics. Bachelor's degree in Computer Science, Information Security, or related…

Data Analyst

Company: HAVI Logistics GmbH

Location: Chicago, IL

Posted Jul 14, 2025

Bachelor’s degree in Engineering, Computer Science, Business, Analytics, or closely related field. Document current state and work and identify and plan the…

Data Analyst

Company: Havi Supply Chain

Location: Chicago, IL

Posted Jul 14, 2025

Bachelor’s degree in Engineering, Computer Science, Business, Analytics, or closely related field. Document current state and work and identify and plan the…

Manager, Loyalty Partnerships

Company: paypal

Location: Chicago, IL

Posted Jul 14, 2025

Engage closely with product, engineering, and architecture teams to drive the architectural runway and determine the best technical implementation/design.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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