Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Customer Service Representative

Company: Elite Innovations Inc

Location: New York, NY

Posted Sep 03, 2025

Performing front line customer service: Answering customer questions, escalating issues and informing customers of current deals and promotions.

Special Agent: Education/Teaching Expertise

Company: Federal Bureau of Investigation

Location: New York, NY

Posted Sep 03, 2025

Candidates must have a bachelor’s degree or higher (preferably in education or a related field) from a U.S. accredited college or university.

Hybrid - RN Care Manager - MLTC - Bilingual - Registered Nurse

Company: Compass Healthcare Consulting & Placement

Location: New York, NY

Posted Sep 03, 2025

1 or 2 days per week in field. Reporting to the Supervisor of Care Management, this position will provide telephonic and in-person case management to our…

CDL Truck Driver - 3 Months Experience Required

Company: C.R. England

Location: Boulder City, NV

Posted Sep 03, 2025

Drivers on this Family Dollar account haul dry freight within a multi-state area. This position is ideal for drivers wanting to do more than drive and stay…

Plumbing Estimator

Company: Verto People

Location: New York, NY

Posted Sep 03, 2025

Collaborate with project managers and field staff to ensure accurate execution of project requirements. Prepare detailed cost estimates by analyzing labor,…

Heavy Cleaner

Company: Columbia University

Location: Manhattanville, NY

Posted Sep 03, 2025

Work with other disciplines and management to collaborate on multi-discipline assignments. Communication etiquette including phone, radio, and customer service.

Lead Machine Learning Engineer

Company: Capital One

Location: New York, NY

Posted Sep 03, 2025

Master's or doctoral degree in computer science, electrical engineering, mathematics, or a similar field. You’ll participate in the detailed technical design,…

Custodian

Company: THE BROOKLYN CHILDRENS MUSEUM

Location: Brooklyn, NY

Posted Sep 03, 2025

Exposure to cold, heat, noise, outdoors, chemicals, dust, mechanical hazards, and electrical hazards; availability for shift work.

Digital Marketing Specialist

Company: Macquarie Group Limited

Location: New York, NY

Posted Sep 03, 2025

We do this by developing the strategy for new campaign & content pages, overseeing execution of web changes, monitoring the performance of these sites and…

Corporate Security Officer (Evening/ Overnight)

Company: QPS - Quality Protection Services

Location: New York, NY

Posted Sep 03, 2025

Screen visitors, guests, contractors and delivery personnel and issue passes to authorized individuals. Accessibility to answer questions by email or phone…

Accountant / Bookkeeper

Company: Sutton IP Associates PA

Location: New York, NY

Posted Sep 03, 2025

This role involves managing Quickbooks financial records, including entering new invoices, collection of receivables via short emails (5-7 per day), generating…

Executive Chef

Company: DIG INN

Location: Manhattan, NY

Posted Sep 03, 2025

Be the face of hospitality by both interacting with guests and delivery drivers to provide exceptional service and training up concierge roles in the restaurant…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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