Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Sales Support Representative

Company: MetroNorth Strategies

Location: New Rochelle, NY

Posted Oct 15, 2025

Tech-savvy with a knack for learning new systems and tools. Drive product sales through consultative conversations, upselling, and cross-selling.

Digital Graphic Designer

Company: Harman International

Location: New York, NY

Posted Oct 15, 2025

UX/UI design familiarity: wireframes, prototypes, responsive design, and accessibility best practices. Ability to translate messages into effective creative…

Custodian

Company: Facilities Performance Group, LLC

Location: Jamaica, NY

Posted Oct 15, 2025

Notifies management of occurring deficiencies or needs for repairs. And will also be required to pass the badging process and submit to a drug and alcohol…

Legal Customer Service Representative

Company: Law Offices of Robert S. Gitmeid & Associates

Location: New York, NY

Posted Oct 15, 2025

Must be computer literate: Ability to easily learn the Firm’s case management software. This person will be responsible for working with both clients and…

Advanced Application Engineer

Company: Experis

Location: New York, NY

Posted Oct 15, 2025

Lead the design and architecture of Salesforce solutions across Sales Cloud, CPQ, and custom applications. Provide technical leadership to development teams and…

Plumbing Service/Install Technician

Company: Vigilante Plumbing, Heating and Air Conditioning

Location: Brooklyn, NY

Posted Oct 15, 2025

NYC natural gas certification (Preferred). Clean driving record & ability to pass a pre-employment physical. ✅ *Company phone, uniforms, and advanced tools*.

Lead Product Manager (Trading Systems and Infrastructure)

Company: Uphold

Location: New York, NY

Posted Oct 15, 2025

Bachelor’s degree in Computer Science, Engineering, Finance, or a related field, or equivalent hands-on experience. Ability to travel globally as needed.

Project Accountant - Construction

Company: RailWorks Corporation

Location: New Rochelle, NY

Posted Oct 15, 2025

Assists the Project Managers in preparing progress invoices, change order preparation, and sub-contractor management. New Rochelle, NY 10804 (Required).

Senior Lead Software Engineer, Back End

Company: Capital One

Location: New York, NY

Posted Oct 15, 2025

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding…

Custodian

Company: Live By The Sword Salon

Location: Manhattan, NY

Posted Oct 15, 2025

Sweep and vacuum carpets by the entry way in all shops. Support facilities maintenance by reporting any repairs or maintenance needs to management promptly.

IT Systems & Security Analyst

Company: EnTech Engineering, PC

Location: New York, NY

Posted Oct 15, 2025

This position bridges Helpdesk and Infrastructure by managing complex technical issues, performing system security audits, and developing automation for…

Home Care Registered Nurse or Nurse Practitioner - $15,000 sign-on bonus

Company: St Mary's Healthcare System for Children

Location: Bronx, NY

Posted Oct 15, 2025

Holds a valid *Registered Nursing license or Nurse Practitioner License* to practice in New York State. Supports organizations mission to provide the highest…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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