Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

dental insurance life insurance paid time off

Obstetrician-Gynecologist (OB/GYN)—Maternal Fetal Medicine and Genetics

Company: Westchester Medical Center Advanced Physician Services

Location: Hawthorne, New York

Posted Mar 02, 2025

View Details Apply on healthecareers.com
leading customer data platform competitive total compensation proven track record in enterprise solutions

Strategic Customer Success Manager

Company: Rokt

Location: New York City, NY

Posted Mar 01, 2025

mParticle by Rokt, a leading customer data platform, is seeking a Strategic Customer Success Manager. The role involves building strong relationships with key stakeholders, understanding customer needs, and driving platform adoption. The ideal candidate should have 8+ years of customer-facing experience, a proven track record in enterprise solutions, and expertise in mobile data-driven marketing. Rokt offers a competitive total compensation package, including a fixed annual salary, equity plan grant, and world-class benefits. The company values transparency, diversity, and fosters a culture of innovation and growth.

View Details Apply on BuiltIn
malpractice insurance sign-on bonus clinic

Outpatient Internal Medicine Physician- Mason City, Iowa- $100,000 sign-on bonus

Company: Trinity Health

Location: Mason City, Iowa

Posted Mar 02, 2025

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full time new grad be or bc

INPATIENT CHILD & ADOLESCENT PSYCHIATRIST ATTENDING

Company: Northwell Health Physician Partners

Location: Amityville, New York

Posted Mar 02, 2025

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full time new grad be or bc

Transplant Hepatology and General GI Opportunity in Desirable Midwestern City

Company: RosmanSearch

Location: Kansas City, Missouri

Posted Mar 02, 2025

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full time

Faculty of the Division of Nuclear Medicine and Molecular Imaging

Company: Northwell Health Physician Partners

Location: New York, New York

Posted Mar 02, 2025

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full time

LPN Med Care Manager

Company: Sunrise Senior Living

Location: Paramus, New Jersey

Posted Mar 02, 2025

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401(k) health insurance vision insurance

Dental Assistant

Company: Wexford Health Sources

Location: Los Lunas, New Mexico

Posted Mar 02, 2025

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full time

Patient Care Partner

Company: Lehigh Valley Hospital

Location: Dickson City, Pennsylvania

Posted Mar 02, 2025

View Details Apply on healthecareers.com
leading customer data platform competitive total compensation package 5+ years of experience in a customer-facing role

Enterprise Customer Success Manager

Company: Rokt

Location: New York City, NY

Posted Mar 01, 2025

mParticle by Rokt, a leading customer data platform, is seeking an Enterprise Customer Success Manager. The role involves serving as a trusted consultant to optimize and expand value delivered through the mParticle platform, managing client partnerships, and driving adoption of mParticle's feature set. The ideal candidate should have 5+ years of experience in a customer-facing role with technical exposure, extensive experience providing data-driven solutions to enterprise customers, and strong collaboration skills. Rokt offers a competitive total compensation package, including a fixed annual salary, equity plan grant, and world-class benefits. Rokt values diversity, transparency, and smart, humble people, and offers a range of perks and benefits, including a dog-friendly office, generous retirement plans, and opportunities for career growth and development.

View Details Apply on BuiltIn
full time

Patient Observation Assistant

Company: Lehigh Valley Hospital

Location: Dickson City, Pennsylvania

Posted Mar 02, 2025

View Details Apply on healthecareers.com
401(k) dental insurance disability insurance

Charge Registered Nurse

Company: Wexford Health Sources

Location: New Orleans, Louisiana

Posted Mar 02, 2025

View Details Apply on healthecareers.com

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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