Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Corporate Sales Engineer (Remote)

Company: CrowdStrike

Location: Barcelona, Spain / Remote

Posted Jan 24, 2025

Director of Underwriting (Small Commercial P&C - All Lines)

Company: Thimble

Location: Remote

Posted Jan 24, 2025

Thimble, an insurtech platform for small businesses, is seeking a seasoned underwriting leader to oversee its operations. The company, founded by Jay Bregman, has delivered over 1.7 million policies to small businesses across the US. Thimble was acquired by Arch Insurance, a publicly listed Bermuda exempted company. The role involves ongoing development of underwriting guidelines, adherence to Thimble's underwriting principles, and assisting with claim adjustments. The ideal candidate should have 7+ years of small commercial P&C insurance underwriting experience, be skilled in digital SMB underwriting, and have experience managing all underwriting functions. The company offers a range of benefits including remote work, comprehensive health coverage, 401k matching, and various wellness perks.

Senior Product Marketing Manager (Remote, US-based)

Company: Liquibase

Location: Remote

Posted Jan 24, 2025

Liquibase is seeking a Senior Product Marketing Manager to define and optimize their go-to-market strategy. The ideal candidate should have extensive experience in product marketing for technical products, particularly in developer-oriented software tools. They must be knowledgeable about DevOps and databases, with a strong ability to write effective technical content. The role involves developing product positioning, leading product launches, supporting sales enablement, and collaborating with cross-functional teams. Liquibase offers a remote-first culture, meaningful equity, comprehensive benefits, and opportunities for growth.

Skytap Technical Specialist

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 24, 2025

Senior Lead, Customer Partner

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 24, 2025

Director of Strategy and Execution

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 24, 2025

Senior Manager, AI/ML Engineering

Company: Spring Health

Location: Remote

Posted Jan 24, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to serve 10 million people. They aim to revolutionize mental healthcare by removing barriers and delivering personalized care. The company has raised $33 billion in funding and seeks a Senior Manager of AIML Engineering to lead a team of data scientists in developing machine learning models and algorithms. The ideal candidate will have a strong technical background, leadership skills, and a passion for driving data-driven impact.

Copywriter

Company: Arrow Electronics

Location: Remote

Posted Jan 24, 2025

Strategic Alliances & Channel Senior Manager

Company: Spring Health

Location: Remote

Posted Jan 24, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to deliver personalized care for 10 million people. They offer a range of services including therapy, coaching, medication, and more, using their Precision Mental Healthcare technology. The company has raised capital from prominent investors and is valued at $33 billion. They are seeking a Strategic Alliances & Channel Senior Manager with 7+ years of experience in benefits sales, brokering, or group voluntary benefits. The role involves educating and advocating for Spring Health, serving as a go-to expert for partners, collaborating to improve partnerships, supporting client success, creating impactful tools, and staying ahead of market trends. Success in this role is measured by pipeline growth, revenue impact, building advocacy, and cross-functional collaboration. Spring Health offers a competitive total rewards package, including health, dental, vision benefits, 401k match, parental leave, professional development reimbursement, and more.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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