Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Principal Software Engineer, FE Foundations

Company: Procore Technologies

Location: Austin, TX / Remote

Posted Jan 24, 2025

Procore Technologies is seeking a Principal Software Engineer to join their mission to revolutionize the construction industry, one of the world's least digitized and most dangerous sectors. The chosen candidate will design and create the core of Procore's UI platform, enabling efficient creation and delivery of experiences. They will drive strategic direction for major parts of the UI technology stack, collaborate with various teams, and tackle initiatives. The role involves architecting, designing, implementing, testing, and delivering high-quality code, tooling, and frameworks. The ideal candidate should have a Bachelor's Degree in Computer Science, extensive experience with web technologies, and a proven track record in leading large initiatives. Procore offers a competitive benefits package and a culture that encourages ownership and innovation.

Account Manager

Company: Bluecore

Location: Remote

Posted Jan 24, 2025

Data Platform Engineer

Company: Hatch

Location: Remote

Posted Jan 24, 2025

Hatch is a company dedicated to aiding small businesses in starting and growing. They are constructing financial products to empower business owners, allowing them to concentrate on their products and business expansion. The Data Platform Engineer role is a high-visibility position that will establish the company's data platform engineering foundations. The ideal candidate should have 2-3 years of experience as a Data Engineer, proficiency in data platform technologies, and strong communication and collaboration skills. Hatch values diversity and offers autonomy in implementing a data platform roadmap.

Executive Sponsor Program Manager

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore is seeking an Executive Sponsor Program Manager to join their Marketing team. The role involves creating and managing an Executive Sponsorship and Outreach Program for top global accounts, developing creative strategies to engage these accounts, and collaborating with Sales, Customer Success teams, and leaders. The ideal candidate should have 5+ years of experience in Marketing or a related customer success role, excellent communication skills, and the ability to work with virtual and global cross-functional teams. Procore offers a culture that encourages ownership and new ideas, along with competitive benefits.

Senior Engineering Manager, Member Experience

Company: Grand Rounds Health

Location: Remote

Posted Jan 24, 2025

Included Health, a healthcare company reinventing the standard of care, is seeking a senior engineering manager to lead the Application Foundations team. The ideal candidate should have a passion for building user-centric products, strong product acumen, and a proven track record in delivering team impact. They must be able to instill quality, scalability, and reliability into engineering products, and have a deep understanding of team dynamics. Responsibilities include hiring and growing engineering talent, contributing to product strategy, and setting the technical vision for the team. The role requires a leader with a consumer-facing product background, strong collaboration skills, and an entrepreneurial mindset.

Senior Product Manager - App Platform & Hero

Company: Gladly

Location: Remote

Posted Jan 24, 2025

Gladly, a customer-centered, AI-powered customer support platform, is seeking a Sr. Product Manager for its App Platform team. The role involves creating a vision and strategy for product areas, understanding market and customer needs, and collaborating with various teams. The ideal candidate should have 5+ years of product management experience, preferably in B2B SaaS, and strong communication skills. They should be able to grasp technical details, understand design, and deliver intuitive solutions. Gladly offers competitive salaries, stock options, comprehensive benefits, and a fully remote work environment.

Engineering Manager, New Products

Company: KeepTruckin

Location: United States / Remote

Posted Jan 24, 2025

KeepTruckin, a company specializing in AI and computer vision technology for enhancing vehicle safety and efficiency, is seeking an Engineering Manager, New Products. The role involves defining and implementing a technology vision, managing engineering teams, and developing a long-term product roadmap. The ideal candidate should have 10+ years of software engineering experience, expertise in fintech systems, and a proven track record in managing teams and contributing to development tasks. KeepTruckin values diversity and inclusivity, and is an equal opportunity employer.

Senior Software Engineer

Company: LendingHome

Location: Remote

Posted Jan 24, 2025

Kiavi, previously LendingHome, is a leading U.S. lender to real estate investors, empowering them with technology and innovative financing solutions. Founded in 2013, Kiavi has funded $7.8 billion across 35,000+ projects, aiming to revitalize aged U.S. housing stock. With over 400 employees, they've won numerous awards and are expanding, offering remote or in-office positions in the U.S. The company is seeking proficient software engineers with 5+ years of experience for roles involving platform architecture, code quality, technical debt reduction, and customer-focused initiatives. Benefits include equity ownership, comprehensive health insurance, wellness programs, retirement savings, career growth opportunities, flexible time off, and a remote-first culture.

Join our Talent Pool

Company: Castor

Location: Remote

Posted Jan 24, 2025

Castor, a leading cloud-based clinical data platform, has experienced significant growth, raising $57 million in Series A and B funding. They support over 7,500 studies globally, including the WHO's SOLIDARITY trial, and are committed to making decentralized trials scale. Castor plans to release new mobile offerings and digital twins, aiming to hire over 50 additional team members in 2021. They emphasize equal opportunities and encourage applications from diverse backgrounds.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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