Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Senior Machine Learning Engineer, Platform

Company: Coinbase

Location: Mumbai, India / Remote

Posted Jan 24, 2025

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

AR Consultant

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a highly skilled AR Partner Finance Consultant. The role involves liaising between Finance and Partner and Product Management teams, tracking programs, researching standards, reconciling records, and managing cash collection. The ideal candidate should have excellent analytical skills, relevant experience, and strong communication abilities. CDW offers a diverse culture, competitive benefits, and opportunities for career growth.

Sr. Product Designer - Mobile

Company: Esri

Location: Remote

Posted Jan 24, 2025

Esri is seeking a Product Designer with 5+ years of experience to join their team in advancing ArcGIS Field Maps on iOS and Android. The role involves designing from brainstorming to implementation, creating high-fidelity visuals, and collaborating with developers for a high-quality user experience. The ideal candidate should have expert knowledge of user-centered design principles, proficiency in design software like Sketch or Figma, and strong communication skills. Esri offers competitive total rewards, including health benefits, 401(k) programs, and opportunities for growth. The company values diversity and inclusion, and is an equal opportunity employer.

Implementation Project Manager (Contract)

Company: Instacart

Location: Remote

Posted Jan 24, 2025

Instacart, a company transforming the grocery industry, is seeking an Implementation Project Manager for Caper Hardware Operations. The role involves driving the planning and continuous improvement of the Caper cart Deployment process as the company scales. The successful candidate will manage project deployment across retailer stores, identify enhancements for efficiency, and develop comprehensive deployment plans. They will also facilitate cross-functional communication, monitor execution, and maintain documentation. The ideal candidate will have a Bachelor's degree, 3+ years of supply chain or operations experience, strong project management skills, and proficiency in Google Sheets.

Account Executive, Mid Market (EST/CST)

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves closing deals worth $20k to $100k, managing trials, and negotiating multi-faceted pricing. The ideal candidate should have 2+ years of full-cycle sales experience, a proven track record of quota achievement, and a growth mindset. The position is remote, open to US candidates except NYC Metro Area, and requires working hours in EST/CST. Samsara offers competitive compensation, benefits, and a flexible working model.

AR Consultant

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a highly skilled AR Partner Finance Consultant. The role involves liaising between Finance and Partner and Product Management teams, tracking programs, researching standards, reconciling records, and managing cash collection. The ideal candidate should have excellent analytical skills, relevant experience, and strong communication abilities. CDW offers a diverse culture, competitive benefits, and opportunities for career growth.

Software Engineer II

Company: Anthology

Location: Remote

Posted Jan 24, 2025

Anthology, a global EdTech company supporting over 150 million users, is seeking a Backend Software Engineer with at least 3 years of experience in designing, writing, and deploying scalable software. The role involves working in an agile environment, translating wireframes into prototypes, and demonstrating expertise with Java and REST APIs. The candidate should have proficiency in the Java stack, SQL databases, Python, and web application development. The company values diversity and inclusion, and offers a competitive benefits package including prepaid medicine, dental plan, and wellness allowance. The office is located in Bogota, Colombia, in a secure area with easy access to public transportation and various amenities.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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