Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Product Designer, Design Systems

Company: Twilio

Location: Remote

Posted Jan 24, 2025

Twilio, a global company committed to opposing racism and promoting diversity, equity, and inclusion, is seeking a Product Designer for its Design Systems team. The role involves creating an inclusive UX platform, Paste, to help designers and engineers build sophisticated user experiences. The ideal candidate will have a strong portfolio, proficiency in Figma, and a solid understanding of visual design principles. They should also be able to collaborate effectively with cross-functional teams and advocate for best practices in design and research methodologies.

Director, Engineering - Cloud Security Runtime Protection (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Director of Engineering for its Cloud Security Runtime Protection team. The role involves leading the development of innovative solutions using CrowdStrike's advanced AI-native platform, working with large scale distributed systems, and mentoring a team of engineers. The ideal candidate should have extensive experience in agent engineering, deep understanding of Linux and its internals, and a proven track record in building security or real-time agents for Linux. Familiarity with eBPF technology, Kubernetes, and cloud computing is beneficial. CrowdStrike offers a remote-friendly culture, competitive compensation, and a commitment to diversity and inclusion.

Senior Applied Scientist - Computer Vision

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a talented Machine Learning/Computer Vision scientist. The role involves building and improving ML/CV models, working with petabyte-scale data, and collaborating with cross-functional teams. The ideal candidate should have a technical degree, 3+ years of experience in a similar role, and proficiency in common ML tools. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Bilingual Inbound/Outbound Enrollment Advisor

Company: Anthology

Location: Greenville, SC / Remote

Posted Jan 24, 2025

Key Account Manager - Germany

Company: CSL

Location: Remote

Posted Jan 24, 2025

Team Leader

Company: MetLife

Location: Remote

Posted Jan 24, 2025

The job involves conducting regular one-on-one coaching sessions to provide feedback and guidance, monitoring and evaluating calls to identify areas for improvement, developing and implementing metrics to assess the impact of voice coaching on call quality and customer satisfaction, creating customized coaching plans, designing and delivering training programs, working closely with operations team, and partnering with quality assurance and operations to align coaching efforts with organizational goals. The role requires experience in voice coaching and training, analytical skills, proficiency in Excel, Word, and PowerPoint, strong people management skills, and understanding of the insurance industry and BPO operations. MetLife, a leading financial services company, is recognized as one of the world's most admired companies and best workplaces.

Customer Success Manager

Company: Autodesk

Location: Singapore / Remote

Posted Jan 24, 2025

SAP Managing Consultant S/4HANA

Company: Kyndryl

Location: Puteaux, France / Remote

Posted Jan 24, 2025

Senior Product Designer

Company: Doxel

Location: Remote

Posted Jan 24, 2025

Doxel AI is a company that uses computer vision to improve the construction industry, saving it from wasting $3T annually due to inefficient project management. They offer a suite of tools including 3D visualization, analytics dashboards, and forecasting engines. The company is seeking a driven, system-oriented designer with 5+ years of experience in tech product-driven companies to help craft the next generation of products, enhance core features, and lead the vision of being the most user-centered design company in the construction industry.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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