Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

ACCOUNT EXECUTIVE

Company: UKG

Location: Remote

Posted Jan 24, 2025

UKG, the largest U.S.-based private software company, is seeking a seasoned sales rep for WFM/HRMS/Payroll solutions. With 80,000 customers across 150 countries, UKG offers a supportive work environment, comprehensive benefits, and an inclusive culture. The role involves assisting with proposals, RFPs, and demos, providing technical sales support, and maintaining a working knowledge of products. The company is committed to diversity and equal opportunity, with a focus on AI-powered solutions for all industries and geographies.

Senior Actuarial Analyst

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 24, 2025

Oscar, a health insurance company founded in 2012, is hiring a Senior Actuarial Analyst. The role involves supporting pricing strategies for ICHRA, reviewing performance trends, and informing budget planning. The Senior Analyst will report to the Manager, Actuary, and work in a blended culture, with remote options available. The ideal candidate should have a STEM degree, be an Associate or Fellow of the SOA, and have 3+ years of experience. Bonus points for knowledge of health insurance concepts and tech-forward methods.

Sr Account Executive, Enterprise

Company: Equinix, Inc

Location: Jakarta, Indonesia / Remote

Posted Jan 24, 2025

Senior Developer Advocate

Company: ServiceNow

Location: Weston, MA / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an experienced Developer or Engineer with 8+ years in relevant disciplines. The role involves attracting, inspiring, and enabling a thriving ecosystem through proactive engagement, creating innovative content, and building events. The candidate should have experience speaking at tech conferences, blogging, and contributing to open-source projects. Excellent communication skills and relationship building are essential. Travel up to 30% annually may be required.

Senior Product Manager

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Digital Ocean is seeking a Senior Product Manager to lead the product vision and strategy for their Generative AI platform. The ideal candidate will have a strong background in AI/ML, cloud infrastructure, and a customer-first approach. They will work with a team of high-energy Product Managers, Engineers, and Designers to create innovative, AI-driven solutions. The role involves leading product vision, strategy, and roadmap, ensuring simplicity and differentiation, and working across the company to align stakeholders. The candidate will also interact directly with customers to understand their needs and improve the platform's capabilities. In return, Digital Ocean offers a competitive salary, great benefits, a creative work environment, and the opportunity to be part of a fast-paced, growing technology company.

Life Pricing Actuary

Company: Allstate

Location: Remote

Posted Jan 24, 2025

Allstate, a company with over 90 years of experience, is seeking a Life Pricing Actuary. The role involves developing and managing projects using actuarial and statistical standards, influencing data-driven solutions, and leading teams. The ideal candidate will have 8+ years of relevant actuarial experience in Life Insurance, FSA certification, and advanced knowledge in various tools and applications. The compensation for this role ranges from $143,200 to $227,050 annually. Allstate emphasizes inclusivity, diversity, and opportunities for professional growth.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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