Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Manager, Sales Engineering - Mid-Market

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Sales Engineering Manager for its Mainland Mid-market business. The role involves hiring, developing, and leading a high-performing team, managing performance, and working closely with sales, product, support, and customer success teams. The ideal candidate should have a B.S. degree in Computer Science or similar, 2+ years of sales engineering management experience, and expertise in IoT, Networking/Security, SaaS, Cloud Technologies, or Physical Security. The role requires travel up to 40% of the time and is located in the UK or Midland (France, Germany, Netherlands). Samsara offers a competitive total compensation package and a flexible working model.

Automation & Network Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking an Automation & Network Specialist for a remote role supporting their Lab Automation group in the European region. The role involves collaborating with multi-functional project teams to plan and develop ETO solutions, understanding customer lab workflows to optimize processes, and developing computer networking solutions. The ideal candidate will have a university degree in a relevant field, 5+ years of automation integration experience, and proficiency in electromechanical problem-solving techniques. They should also have strong interpersonal and communication skills, and be able to travel 75% of the time.

UX Product Designer

Company: Pluralsight

Location: Remote

Posted Jan 24, 2025

Pluralsight is seeking a seasoned Product Designer with 5+ years of experience to lead design initiatives and mentor others. The role involves shaping the future of the ILX Player, a key feature in Pluralsight's platform, which enables learners to engage with multi-modal content. The successful candidate will collaborate with cross-functional teams, drive research strategy, foster collaboration, and mentor junior designers. They should have strong visual and interaction design skills, systems thinking capability, and a track record of leading feature-level projects independently. Pluralsight offers a remote-friendly work environment, competitive compensation, and a strong commitment to diversity and belonging.

UM/UIM Represented/Litigation Adjuster - Remote

Company: Allstate

Location: Remote

Posted Jan 24, 2025

Allstate is seeking a Remote UM/UIM Represented Adjuster to handle automobile accident claims, offering a flexible home-based role with a competitive salary. The role involves investigating accidents, assessing coverage and damages, and providing exceptional customer service. The ideal candidate will have 3+ years of experience in bodily injury claim handling, strong communication skills, and proficiency in insurance policies and critical thinking. Allstate provides a technology bundle, connectivity reimbursement, and potential for a $1,000 licensing sign-on bonus. The company values diversity and inclusivity, offering opportunities for professional growth and impact.

Senior Security Software Engineer

Company: DigitalOcean

Location: Canada / Remote

Posted Jan 24, 2025

Senior Product Designer - Core Products

Company: GlossGenius

Location: Remote

Posted Jan 24, 2025

GlossGenius, a platform empowering small business owners with various management tools, is seeking a Senior Product Designer. The role involves leading the design of user experiences, collaborating with cross-functional teams, and understanding customer needs. The ideal candidate will have 5+ years of experience in product design, advanced prototyping skills, and a passion for empowering small businesses. Benefits include flexible PTO, competitive insurance, parental leave, retirement savings, professional development, and team bonding opportunities.

Manager Technical Sales Purification

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Technical Sales Manager - Purification for their BioProduction Division. The role involves managing sales across a broad portfolio of products in an assigned territory, with a focus on accelerating growth in a sophisticated sales environment. The ideal candidate should have a Master's degree or higher in Biotechnology, strong understanding of downstream purification workflows, and extensive sales experience in resins/downstream solution sales. Responsibilities include identifying new opportunities for resin adoption, coordinating with application scientists, and developing account growth strategies. The role requires frequent travel up to 50% and offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Senior HR Business Advisor

Company: Equinix, Inc

Location: Frankfurt, Germany / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Senior HR Business Advisor. The role involves delivering core advisory services, supporting managers in employee matters, handling HRS escalations, and ensuring compliance with Equinix policies and procedures. The ideal candidate will have experience in managing complex ER cases, understanding employment regulations, and influencing senior leaders. Equinix is committed to diversity and providing an equitable work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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