Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Mainframe CICS System Programmer

Company: Kyndryl

Location: Gurgaon, India / Remote

Posted Jan 24, 2025

National Service Coordinator - Remote

Company: Enterprise Mobility

Location: St. Louis, MO / Remote

Posted Jan 24, 2025

Enterprise Fleet Management is hiring a National Service Coordinator for a full-time work-from-home position in the Metro St. Louis area. The role involves providing support to both internal and external Fleet Management customers, handling inbound calls, coordinating roadside assistance, setting up rentals, and conducting follow-ups with repair facilities. The position offers a comprehensive healthcare package, 401k matching, paid time off, and growth potential. Minimum qualifications include being 18 years old, living in the specified area, having 2 years of customer/vendor support experience, and intermediate proficiency in Microsoft Office. The role requires reliable high-speed internet access.

Country Approval Specialist - FSP - UK

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Country Approval Specialist to pull together regulatory Country Submissions for investigative site activation. The role involves preparing, reviewing, and coordinating local regulatory submissions, providing local regulatory strategy advice, and coordinating with internal functional departments. The ideal candidate will have a Bachelor's degree, strong attention to detail, excellent communication skills, and knowledge of regional/national country regulatory guidelines. The mission is to enable customers to make the world healthier, cleaner, and safer.

Senior Manager, Value & Access - UK & EU

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Senior Manager - Value & Access, UK & Europe. The role involves developing and implementing market access strategies for the Binding Site's diagnostic portfolio and pipeline products in the UK and EU. The ideal candidate will have a degree in a life science, health economics, health policy, or related field, along with 5+ years of experience in reimbursement and managed care in the pharma, medical device, or IVD industry. Key responsibilities include driving reimbursement strategies, leading patient-centered outcome evidence generation, coordinating HTA strategies, and collaborating with external stakeholders. The role requires strong communication skills, project management, and the ability to travel up to 20%.

【第二新卒】KJTS_ITエンジニア(広島)

Company: Kyndryl

Location: Hiroshima, Japan / Remote

Posted Jan 24, 2025

EHR Technical Services Analyst

Company: iRhythm Technologies

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

iRhythm Technologies is seeking a remote EHR Technical Services Analyst. The role involves providing technical support for EHR-integrated customers, troubleshooting issues, and driving innovation. The ideal candidate should have at least 1 year of EHR integration experience, preferably with Epic, and some experience with HL7 integration engines like Mirth. They should be analytical, detail-oriented, and comfortable in a fast-paced environment. The position offers a competitive compensation package, excellent benefits, and the opportunity to work with a team dedicated to improving healthcare and patient experience.

Remote - Care Manager

Company: Healthfirst

Location: Remote

Posted Jan 24, 2025

Field Service Engineer

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Field Service Engineer for a remote position based in Vancouver, WA. The ideal candidate should have 1+ years of experience in field service, depot repair, or manufacturing facilities, preferably with hands-on refrigeration experience. The role involves providing field service support, repairs, preventative maintenance, installations, and instrument qualifications. The candidate will work with hazardous/toxic materials and need to adhere to Good Manufacturing Practices (GMP) safety standards. The position requires a strong electronic/mechanical background, ability to lift 50 lbs with assistance, and maintain a valid driver's license. The company offers a comprehensive Total Rewards package including medical, dental, vision plans, paid time off, and retirement savings programs.

Junior Consultant im Bereich Digital Workplace Services (m/w/d)

Company: Kyndryl

Location: Hattersheim am Main, Germany / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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