Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Senior Software Engineer, Linux Kernel (Remote, USA)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is expanding its Threat Analysis team. They seek an accomplished engineer to develop Linux applications for their SaaS Detonations and Threat Analysis platform. The role involves designing software applications to enhance Linux dynamic analysis environments, working with product management teams to identify new features, and collaborating with security researchers to understand the threat landscape. The ideal candidate should have in-depth knowledge of software design and development in C/C++, strong low-level OS internals, and experience debugging memory corruptions and system performance. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Consultant

Company: Jabil

Location: Remote

Posted Jan 24, 2025

Jabil, a global leader in engineering, manufacturing, and supply chain solutions, is seeking a Consultant. The role involves providing professional services, with contract length determined by the Statement of Work. Jabil, with over 50 years of experience and a vast network, offers comprehensive solutions across industries. The company is committed to sustainability, minimizing environmental impact, and fostering diverse communities. The job comes with a competitive pay range and a comprehensive benefits package, including medical, dental, vision insurance, paid time off, parental leave, holidays, 401(k) retirement plan, and employee stock purchase plan.

Privacy Counsel, Home Office

Company: Liberty Mutual Insurance

Location: Remote

Posted Jan 24, 2025

Liberty Mutual is seeking a Privacy Counsel to join its global data privacy team, supporting operations in over 20 countries. The role involves knowledge of global privacy laws, strong communication skills, and the ability to multi-task. Responsibilities include conducting legal research, providing advice on privacy matters, drafting legal documents, and assisting with responses to subject access requests. The ideal candidate should have a J.D. degree, 2+ years of legal experience, and knowledge of privacy laws including GLBA and European data protection laws. CIPP/US or CIPP/EU certification is preferred.

Microsoft Senior Implementation Analyst(Hybrid) - SP or RJ

Company: Equinix, Inc

Location: Rio de Janeiro, Brazil / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Senior Implementation Analyst with expertise in Microsoft technologies. The role involves implementing and configuring Microsoft services, leading technical implementations, and collaborating with clients. The ideal candidate should have experience in IT implementation, particularly with complex Microsoft-based projects in data centers or enterprise environments. They should be proficient in Active Directory, DNS, DHCP, Group Policy, SQL Server, Hyper-V, and IIS. Advanced English skills are mandatory, with basic to intermediate Spanish being a plus. Equinix is committed to diversity and equal employment opportunities.

Episodic Utilization Case Manager - 100% Remote

Company: Healthfirst

Location: Remote

Posted Jan 24, 2025

The Case Manager, Utilization Management is responsible for coordinating care plans, conducting pre-certification, concurrent review, discharge planning, and ensuring efficient utilization of health services. They identify medical, psychological, and social issues, coordinate treatments with PCP and other providers, and develop care plans aligned with physician's treatment plans. The role involves advocating for beneficiaries, meeting performance metrics, and facilitating alternative care options. Minimum qualifications include a license in nursing, social work, or related fields. Preferred qualifications include a master's degree, managed care experience, and knowledge of CMS or NYSDOH regulations.

Senior iOS Software Engineer, Media Foundation

Company: Reddit

Location: Remote

Posted Jan 24, 2025

Reddit, a vast community platform with over 97M daily active users, seeks a skilled iOS engineer to enhance its media capabilities. The role involves working cross-functionally, contributing to the full development cycle, and setting technical standards. The ideal candidate should have at least 3+ years of experience in developing iOS applications, proficiency in Swift, and knowledge of media frameworks like AVFoundation, Core Media, and Core Video. Familiarity with streaming protocols and video encoding standards is a plus. Reddit offers comprehensive benefits including healthcare, 401k matching, and flexible vacation.

Principal Engagement Manager, Federal

Company: ServiceNow

Location: Orlando, FL / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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