Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Software Engineer, AI Applications

Company: Zoom

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Travel Property Adjuster Trainee - Field Estimating - PST, MST, CST ONLY

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is seeking a Field Property Adjuster Trainee to provide exceptional service to policyholders. The role involves traveling to customers' homes for on-site inspections, investigating claims, preparing estimates, and settling claims efficiently. The trainee will also handle virtual claims using platforms like Xactimate and ClaimsX Video Collaboration. A comprehensive training program will equip the trainee with skills in handling water loss claims. The ideal candidate should have strong critical thinking, problem-solving skills, and customer service experience. They must be detail-oriented, organized, and have a valid driver's license. The role requires up to 90% travel and offers a competitive salary with additional pay for overtime. Allstate provides a robust benefits package, including time off, healthcare, retirement, and ongoing training.

Travel Large Loss Property Adjuster - Field Estimating - CST

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is seeking a Travel Large Loss Field Property Adjuster. The role involves assessing property damages, estimating losses, and settling claims. The adjuster will conduct on-site inspections, write detailed damage estimates, and communicate with customers and vendors. Strong communication skills, empathy, and negotiation abilities are required. The job involves travel, working independently or as part of a team, and using advanced video technology. The ideal candidate will have customer service, investigative, communication, negotiation, problem-solving, and organizational skills. The role offers a competitive salary, comprehensive training, and benefits. Allstate is committed to diversity and inclusion.

Sales Skills Training Sr Manager (REMOTE US or UK)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

As a Sr. Manager, Sales Skills Training in the Pharma Services Group (PSG) Sales Training team, you will play a crucial role in designing and delivering global sales training programs. This position involves strategy execution, program/curriculum development, training delivery, collaboration, project management, performance measurement, continuous improvement, coaching, and mentoring. The role requires approximately 15%-20% global field travel. Key responsibilities include developing and managing the overarching PSG Sales Skills program, designing and delivering sales skills and execution programs, and leveraging learning technology and tools. The ideal candidate should have a BA/BS degree, 8+ years of related experience, 5+ years of sales experience, and 5+ years of sales training experience. Proficiency in instructional design, facilitation, adult learning theory, and presentation skills is required.

Senior Account Director, Business Development (Bioanalytical Labs)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a professional with a scientific, sales, or marketing background in the pharmaceutical/biotech area for a remote position with up to 50% travel. The role involves securing and retaining business for PPD through professional sales activities, positioning PPD as a primary or preferred provider for clinical development work. Key responsibilities include orchestrating RFP strategy calls, developing client proposals, preparing client presentations, negotiating and closing contracts, and ensuring client happiness. The ideal candidate should have a Bachelor's degree or equivalent, relevant formal qualification, and 5+ years of experience. Thermo Fisher Scientific values employee health and wellbeing, promoting a healthy and balanced work environment.

Senior Account Director, Business Development (Bioanalytical Labs)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a professional with a scientific, sales, or marketing background in the pharmaceutical/biotech area for a remote position with up to 50% travel. The role involves securing and retaining business for PPD through professional sales activities, positioning PPD as a primary or preferred provider for clinical development work. Key responsibilities include orchestrating RFP strategy calls, developing client proposals, preparing client presentations, negotiating and closing contracts, and ensuring client happiness. The ideal candidate should have a Bachelor's degree or equivalent, relevant formal qualification, and 5+ years of experience. Thermo Fisher Scientific values employee health and wellbeing, promoting a healthy and balanced work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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