Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Software Development Engineer in Test (on site)

Company: Blue Acorn iCi

Location: Remote

Posted Jan 24, 2025

Blue Acorn iCi, an Infosys company, is seeking a Software Development Engineer in Test (SDET) with experience in Adobe applications and/or Adobe Cloud products. The ideal candidate will have a passion for automation, a deep understanding of software quality assurance, and technical skills to develop and maintain testing frameworks. The role involves designing, developing, and executing automated tests, developing and maintaining test automation frameworks, performing functional regression, integration, and end-to-end testing, investigating and documenting defects, and collaborating with cross-functional teams to improve testing processes.

Senior Manager, Software Engineering

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore Technologies is seeking a Senior Manager, Software Engineering to revolutionize the construction industry by developing a product that impacts the way communities' hospitals, homes, sports stadiums, and schools are built. The role involves driving the next generation of application platform initiatives, working with Product and UX teams, and ensuring the success of delivering common services for a uniform experience across Procore's Platform. The ideal candidate should have a BS or MS in Computer Science, 5+ years of experience as a Software Engineer, and 7+ years managing teams in a SaaS multi-tenant environment. Procore offers competitive benefits including health care plans, flexible time off, and employee enrichment programs.

Industry Partnerships Manager

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore Technologies is seeking an Industry Partnerships Manager to join their team. The role involves growing relationships with industry associations and strategic partners, managing existing and new partnerships, and driving engagement based on data-driven insights. The ideal candidate should have 3+ years of partner alliance management experience, preferably in a SaaS company, with strong communication skills and proficiency in Salesforce and Google Suite. The position offers remote work from a US location or in Procore's Carpinteria, CA or Austin, TX offices.

Senior Product Marketing Manager

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore is seeking a Senior Product Marketing Manager to join their team. The role involves partnering with product, web, and marketing operations teams to introduce new products and features, focusing on a rapidly growing division. The ideal candidate will leverage customer insights to position Procore's construction network, collaboration tools, and mobile applications competitively. They will develop marketing strategies, launch plans, and content, driving adoption and cross-departmental collaboration. The role requires a Bachelor's degree, 4+ years of product marketing experience, and expertise in positioning, messaging, and launch strategy. Knowledge of the construction industry is a plus. Procore offers competitive benefits, including health care plans, unlimited vacation, and an employee stock purchase plan.

Technical Support Engineer, Tier 3 Software

Company: KeepTruckin

Location: Remote

Posted Jan 24, 2025

KeepTruckin, a company specializing in AI and computer vision technology, is seeking a Tier 3 Technical Support Engineer. The role involves managing escalated cases, developing RESTful API endpoints, triaging critical customer issues, and providing technical guidance. The ideal candidate should have a Bachelor's Degree in Computer Science/Engineering, 7+ years of experience in customer support or software development, and strong understanding of REST APIs, SQL, and Salesforce. Fluency in English is preferred, and the role is based in Islamabad, PK.

Content Marketing Intern

Company: LogRocket

Location: Remote

Posted Jan 24, 2025

LogRocket, founded in 2016, aims to enhance web user experience. They offer complete visibility into customer interactions with web apps through session replays and insights into logs, errors, and network activity. With over 2,500 customers including Pinterest, Ikea, and Whole Foods, they're backed by top investors and have raised $55M. They're seeking a degree candidate in English, Journalism, Creative Writing, or similar, with strong communication skills, attention to detail, and organization. The role involves managing blog content, learning about SaaS growth, and engaging with a community of freelance authors.

GTM Operations Lead

Company: mabl

Location: Remote

Posted Jan 24, 2025

mabl, an AI-powered low-code test automation platform, is seeking a versatile professional for marketing, sales, and business operations. The role involves managing GTM systems, data-driven decision making, and cross-functional collaboration. The ideal candidate should have B2B operations tech experience, expertise in SaaS product lead growth, and proficiency in tools like Salesforce, Marketo, and Google Analytics. mabl values culture, offering flexible work arrangements, and has won multiple awards for its work environment.

Influencer Marketing Coordinator- Partnership Development

Company: DMi Partners

Location: Remote

Posted Jan 24, 2025

DMi Partners is seeking an Influencer Marketing Coordinator to grow brands' influencer strategies and relationships across multiple platforms. The role involves recruiting new influencer partnerships, leveraging data to present opportunities, optimizing relationships, and ensuring FTC compliance. The company offers a competitive salary, benefits, and a close-knit team environment. DMi values pride, winning, doing the right thing, acting promptly, and teamwork.

Senior Localization QA Manager

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore is seeking a Senior Localization QA Manager to join their Enterprise Localization Team. The role involves developing and implementing a comprehensive LQA program, designing workflows in a cloud-based translation management system, and collaborating with vendors to ensure quality standards. The ideal candidate should have a Bachelor's degree in a relevant field, at least 7 years of experience in LQA program development, fluency in non-English languages, and excellent English communication skills. Procore offers a dynamic, inclusive work environment with competitive benefits.

Customer Research Advisor (Remote)

Company: Dscout

Location: Remote

Posted Jan 24, 2025

Dscout is a leading company in experience research technology, offering a platform for businesses to gain insights into user needs and behaviors. They are seeking a Research Advisor to collaborate with clients and help them design, recruit, and field research projects. The ideal candidate should have a degree in design research, psychology, anthropology, sociology, market research, or a related field, along with 1-4 years of professional experience. The role involves training clients on Dscout features, providing research design recommendations, assisting in project management, and acting as a customer advocate. The company offers a chance to make a real impact in the user experience field and advance one's career.

Client Solutions Specialist

Company: C.A. Fortune

Location: Remote

Posted Jan 24, 2025

CA Fortune is seeking a detail-oriented professional for a fully remote Client Solutions Specialist position. The role involves supporting the Sales Development and Engagement team, managing customer promotions, resolving deductions issues, and assisting with sales and trade spend reporting. The ideal candidate should have CPG experience, excellent computer skills, strong problem-solving abilities, and at least 25 years of administrative experience. The company offers a competitive salary, comprehensive benefits, and a flexible work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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