Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Software Engineer, Infrastructure (Developer Experience - Cloud Provisioning)

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a software engineer with at least 2+ years of experience to join their Platform Product Group. The role involves learning, building, improving, and maintaining build and deployment systems written in Golang. The engineer will design scalable, fault-tolerant solutions using modern cloud technology and industry best practices. They will work with engineers and leadership to turn product and technical vision into a tangible roadmap. The ideal candidate should have strong problem-solving skills, write high-quality, well-tested code, and have crypto-forward experience. Coinbase offers a competitive pay range of $147,900—$174,000 USD and is committed to diversity and equal opportunity.

Technical Support Engineer, Pressable

Company: Automattic

Location: Remote

Posted Jan 23, 2025

Pressable, a WordPress hosting provider under Automattic, is seeking a WordPress expert with advanced performance and troubleshooting skills. The role involves supporting enterprise clients, troubleshooting complex issues, and communicating with other teams. The ideal candidate is a WordPress expert familiar with diagnosing performance issues, understanding core web technologies, and having a self-driven work ethic. Benefits include health benefits, matching 401(k), open vacation policy, and learning resources. The salary range is $25,000-$50,000 USD.

Consultant - Cloud Incident Response (Remote, FRA)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking a Cloud Security Senior Consultant. The role involves leading consulting engagements, conducting security assessments, and providing technical guidance. The ideal candidate should have extensive knowledge of public cloud infrastructure security, particularly Google Cloud Platform (GCP), and experience in Incident Response investigations in the cloud. The role requires a college degree or equivalent and 5+ years of related work experience, with 2+ years as a Security Architect or Engineer. Proficiency in scripting languages and understanding of cloud-native/cloud-friendly authentication mechanisms are essential. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Director Threat Management

Company: Surescripts

Location: Raleigh, NC / Remote

Posted Jan 23, 2025

VP, Data Engineering

Company: Axios

Location: Remote

Posted Jan 23, 2025

Axios, a growth-stage company known for its trustworthy, award-winning news content, is seeking a VP of Engineering, Data. This executive role involves managing the leadership team for Data Engineering, Data Science, and Data Analytics, and owning the data platform itself. The role is crucial for data-informed decisions, audience engagement, and product development, directly impacting revenue and strategic decisions. The ideal candidate should have extensive experience in leading data-focused engineering teams, data science, and machine learning, with a strong grasp of data engineering and modern ML infrastructure. The role offers a competitive salary range of $177,150 - $236,200, along with comprehensive benefits including health insurance, retirement plans, and a positive work environment.

Staff Software Engineer, Backend - Flywheel Partner Product (Remote within UK)

Company: HubSpot

Location: Remote

Posted Jan 23, 2025

HubSpot is seeking a Staff Software Engineer for the Flywheel Partner Product group. This role involves working autonomously on complex projects, setting technical direction, and contributing to company growth and revenue. The successful candidate will write production code, envision and build new features, collaborate with cross-functional teams, and mentor junior engineers. HubSpot values clean code, product innovation, and a strong work ethic. The company offers a flexible work environment and a commitment to diversity and inclusion.

Sr. Manager, B2B Marketing, Marketplace

Company: Cars.com

Location: Remote

Posted Jan 23, 2025

Cars Commerce is a leading company in the automotive industry, offering a range of services including Cars.com, Dealer Inspire, AccuTrade, and the Cars Commerce Media Network. The company emphasizes collaboration, diversity, and integrity, with a focus on simplifying car buying and selling. The Sr. Manager, B2B Marketing role involves overseeing B2B marketing for the Cars.com marketplace, enhancing customer retention, and supporting sales teams for growth. The ideal candidate should have 7+ years of product marketing and sales enablement experience, strong analytical skills, and the ability to collaborate across departments.

Enterprise Account Executive - Northeast

Company: Matillion

Location: Remote

Posted Jan 23, 2025

Matillion, a Data Productivity Cloud company, is seeking an Enterprise Account Executive, preferably based in the Northeastern US. The role involves direct sales, pipeline generation, partner relationship development, and territory planning. Essential skills include 5+ years of full-cycle sales experience, proven success in achieving ARR quotas, and experience with large enterprise software contracts. Matillion offers competitive compensation, company equity, flexible working culture, and comprehensive benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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