Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

AHB National Accounts Senior Expert- Georgia Remote

Company: Allstate

Location: Chattanooga, TN / Remote

Posted Jan 23, 2025

Liability Determination Adjuster - Remote (MST/PST)

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate, a company with over 90 years of experience, is seeking a Liability Adjuster for a remote home-based role. The role involves assisting customers with auto losses, conducting thorough investigations, negotiating settlements, and maintaining accurate records. Allstate offers a comprehensive benefits package, including competitive pay, flexible scheduling, and ongoing training. The ideal candidate will have strong communication skills, be detail-oriented, and proficient in using technology for claim processing. Familiarity with insurance policies and regulations is a plus. The role offers a sign-on bonus for candidates with an active adjuster's license in TX, FL, or their resident state.

Software Engineer (L2)

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Field Service Engineer III, Bioprocess (North East)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a dedicated Service Engineer to repair, install, and update hardware and automation products. The role involves providing services like installation, training, maintenance, and compliance. The engineer will also work on commissioning and qualification of equipment, and develop positive relationships with customers. The ideal candidate should have a technical degree, experience in cell culture, fluorescence microscopy, and flow cytometry, and strong communication skills. The company offers a competitive salary, comprehensive benefits, and opportunities for career growth.

R&D Engineer II - Deep Learning in Quantum

Company: Ansys

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Ansys, a leading company in simulation software, is seeking an R&D Engineer II. The role involves researching and prototyping deep learning tools to improve quantum algorithms, building datasets, collaborating with product engineering teams, and publishing research outcomes. The ideal candidate should have a BS in Engineering or related field, experience with deep learning or QMLs, and expertise in C++ or Python. A Master's or PhD with software development and generative AI experience is preferred. Ansys values innovation, integrity, and employee success, fostering a diverse and inclusive work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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