Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Senior Manager, Global Customer References

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 23, 2025

Software Engineer II

Company: Duck Creek Technologies

Location: Remote

Posted Jan 23, 2025

Duck Creek Technologies is a leading provider of intelligent solutions for the property and casualty insurance industry. They offer modern SaaS solutions that enable insurers to run agile, intelligent, and evergreen operations. The company values authenticity, purpose, and transparency, and is committed to transforming the insurance industry. They are seeking a candidate with deep experience in .NET technologies, RESTful APIs, and cloud-native application development. The role involves working on the Duck Creek Claims product, architecting, designing, and coding on .NET and related technologies.

Quality Engineer II

Company: AppFolio

Location: Remote

Posted Jan 23, 2025

SSA Healthcare Research Analyst Contractor

Company: FiscalNote

Location: Remote

Posted Jan 23, 2025

FrontierView is seeking an SSA Healthcare Research Analyst to support their practice in South Africa, Kenya, and Nigeria. The analyst will construct insights on economic and policy developments impacting healthcare in the region. This role offers unique exposure to the intersection of politics, economics, business, and industry analysis. The analyst will track changes in healthcare policy, write research deliverables, and present to senior executives. A top-tier degree or relevant experience in economics, public health, business, international relations, or regional studies is required. Excellent English communication skills and understanding of SSA markets are essential. Fluency in Afrikaans or Swahili is a plus.

Enterprise Architect

Company: Kyndryl

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Kyndryl is seeking an innovative Enterprise Architect to join their team. The role involves working with global companies to align their business needs with IT strategy, using architectural models and views. The ideal candidate should have 5+ years of Enterprise Architecture experience, 10+ years of Solution Architecture background, strong commercial acumen, and knowledge of TOGAF or Zachman framework. They should be able to communicate effectively, influence customers, and have a growth mindset. Kyndryl offers opportunities for career growth, diverse work environment, and comprehensive benefits.

Executive Account Manager (Remote)

Company: MedCerts

Location: Remote

Posted Jan 23, 2025

The Executive Account Manager (EAM) role involves overseeing a west coast territory, building and executing strategic joint business plans, and establishing long-term partnerships with clients. The EAM will be responsible for identifying new opportunities for experiential learning and employment, developing growth strategies, and maintaining accurate client records. The role requires a self-starter with a Bachelor's degree, previous experience in recruitment, healthcare business development, or sales, and strong communication and collaboration skills. The position is currently remote, working during normal business hours.

Sr. ServiceNow UI Developer (5623)

Company: MetroStar

Location: Remote

Posted Jan 23, 2025

MetroStar Systems is seeking a ServiceNow UI Developer with active Secret clearance and at least 5 years of ServiceNow Development experience. The ideal candidate will work with stakeholders to identify and develop custom ServiceNow solutions, collaborate with business and technology partners, and facilitate the rollout of new applications. MetroStar values its people and offers a generous benefits package, professional growth opportunities, and a diverse and inclusive culture.

Strategic Account Director - APAC

Company: Coupa

Location: Singapore / Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, offers a community-generated AI system informed by trillions of dollars of global spend data. The company values innovation, collaboration, and transparency, providing opportunities for global impact. As a Strategic Account Director, one can significantly influence the organization by driving account expansion, engaging with C-level executives, and creating comprehensive account plans. Coupa celebrates diversity and is an equal-opportunity employer.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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