Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Lead, DevOps Engineer - AWS

Company: Prudential Financial

Location: Newark, NJ / Remote

Posted Jan 23, 2025

Prudential is seeking a Lead, DevOps Engineer for a hybrid role based in Newark, NJ. The successful candidate will design, implement, and maintain CI/CD pipelines, develop infrastructure as code, and manage AWS cloud infrastructure. Key responsibilities include developing automated solutions for continuous integration and delivery, implementing container orchestration tools, and ensuring security best practices. The ideal candidate will have a Bachelor's degree in Computer Science or Engineering, 5+ years of DevOps and AWS experience, proficiency in scripting languages, and expertise in CI/CD and IaC tools. Preferred qualifications include AWS certifications, knowledge of microservices architecture, and familiarity with Agile/Scrum methodologies.

Manager Software Engineering, SRE Embedded

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking an experienced Engineering Manager to join their team and revolutionize the construction industry. The role involves leading a team of Reliability Engineers to improve the reliability of Procore's services, mentoring team members, and collaborating with internal customers and leadership. The ideal candidate should have a degree in MIS or related field, 8+ years of experience in software, DevOps, or Reliability Engineering, and experience scaling teams and leading large initiatives. Procore offers a culture that encourages ownership and innovation, along with competitive benefits.

Internal Communications Specialist

Company: Procore Technologies

Location: Carpinteria, CA / Remote

Posted Jan 23, 2025

Director, Mid-Market Sales

Company: Expert Institute

Location: Remote

Posted Jan 23, 2025

Expert Institute, a leading company in the legal space, pairs attorneys with expert witnesses to win high-stakes cases. They have aided in billions of dollars in settlements and verdicts for clients, including major brands like Google, Uber, and Microsoft. The company values an entrepreneurial mindset, fast-paced environment, and efficient business model. They are seeking a powerhouse sales professional with a winning mindset to drive explosive sales growth in a territory filled with hundreds of law firms. The role involves building a strong sales pipeline, leveraging sales support resources, and working in a fast-paced, transactional, and consultative sales environment.

Internal Auditor, Revenue

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore is seeking a motivated Internal Auditor, Revenue, to join their growing department. The role involves building relationships across various business groups, ensuring controls are effective, and conducting operational internal audits. The ideal candidate will have a background in public accounting/consulting or in-house internal auditing, with experience in SOX programs and revenue recognition accounting standards. Procore offers a culture that encourages ownership and new ideas, along with competitive benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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