Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Head of Microsoft Alliance LATAM

Company: Kyndryl

Location: São Paulo, Brazil / Remote

Posted Jan 23, 2025

Customer Technology Advisor for SAP (m/f/d)

Company: Kyndryl

Location: Vienna, Austria / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Customer Technology Advisor for SAP to join their strategic pre-sales team. The role involves driving technology solutions, delivering exceptional value, and supporting consulting, advisory, and architecture activities. The ideal candidate should have a proven track record in IT/Management Consulting with success in SAP consulting, sales, and client transformation programs. They should be fluent in English and German, and have experience with AWS, Azure, and GCP. The role offers opportunities for growth, innovation, and making a meaningful impact on customer success. Kyndryl values diversity and offers comprehensive benefits, learning programs, and a platform for volunteering and giving.

Procurement Strategic Sourcing Sr. Consultant II- MARKETING category exp. required (Remote Home- Based Worker)

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate, a company with over 90 years of experience, is seeking a Sourcing Senior Consultant II. The role involves sourcing and managing complex assignments and commodities, primarily in marketing services. The consultant will work with clients, coordinating sourcing/project teams and advisory boards, and delivering procurement value through competitive sourcing and effective contract negotiations. Key responsibilities include assessing sourcing opportunities, establishing sourcing strategies, leading negotiations, and driving cost savings. The ideal candidate will have a Bachelor's degree in a relevant field, 3+ years of procurement/marketing experience, and strong industry knowledge. The role offers a competitive annual salary and an opportunity to impact the future in a flexible, inclusive environment.

Senior Engineering Manager - Cloud Infrastructure, Platform and Infrastructure

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

The Senior Manager of Cloud Infrastructure role at Abnormal Security involves delivering a key part of the Platform and Infrastructure roadmap, enabling the rest of engineering with a self-service cloud platform. The role requires a passionate, first-principles engineering leader with experience in building scalable distributed systems or cloud platforms. The successful candidate will lead a team of highly-capable individuals, driving the execution of the quarterly roadmap, delivering new cloud environments, and evolving the architecture to support rapid business growth. They will also manage project time estimates, identify risks, and provide continuous feedback. Hiring, mentoring, and growing engineers on the team is also part of the role. The ideal candidate has 5+ years of professional experience as a hands-on engineer or cloud engineer, and 4+ years managing cloud infrastructure teams. They should be customer-obsessed, a recruiting magnet, and set high standards for project execution.

FIPS 140 Security Engineer

Company: Leidos

Location: Remote

Posted Jan 23, 2025

Joining the Leidos Accredited Testing and Evaluation (AT&E, Common Criteria/FIPS) team offers an exciting opportunity to work in the growing IT Security field, supporting National defense. You'll have the chance to work with various Commercial off the Shelf products, learn from industry experts, and use your skills in a hands-on lab environment. Benefits include performance-based career development, flexible hours, tuition reimbursement, and great team camaraderie. Proficiency in FIPS 140-3 requirements, algorithm testing, operational/failure testing, physical testing (if applicable), report drafting, and CVP certification is expected. Familiarity with related standards and guidance is also required.

Sales Operations Manager

Company: Silverfort

Location: Remote

Posted Jan 23, 2025

Silverfort, a cybersecurity startup, seeks a Sales Operations Manager to lead strategic projects, improve sales productivity, and optimize Salesforce. The role involves partnering with global sales management, creating dashboards, and implementing new processes. Requirements include 4+ years of experience as a Sales Operations Manager, advanced proficiency in Salesforce, strong analytical skills, and experience with crossfunctional teams.

Robotic Desktop Automation Expert

Company: Kyndryl

Location: Madrid, Spain / Remote

Posted Jan 23, 2025

Kyndryl, a company specializing in mission-critical technology systems, is seeking an expert in Robotic Desktop Automation (RDA). The role involves analyzing, developing, and executing RDA architecture, and developing solutions using various technologies like Autohotkey, Python, Selenium, JavaScript, HTML, and CSS. The company values innovation, inclusivity, and continuous learning, offering a collaborative environment with a hybrid work model in Madrid. Kyndryl is committed to diversity and provides opportunities for professional growth, including access to top industry learning programs and a volunteering platform.

Strategic Account Manager - Wholesale

Company: Pie Insurance

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Pie Insurance is seeking a Strategic Account Manager to innovate and manage acquisition and partner experience for substantial, profitable growth with strategic partnerships. The role involves building and engaging with outside agency partnerships, developing a Multi-Tier relationship plan, and identifying profile gaps. The ideal candidate will have a Bachelor's Degree, 5+ years of sales experience, and 3+ years in insurance, preferably commercial. They should possess advanced problem-solving skills, strong communication abilities, and a track record in achieving sales targets. The position offers a competitive cash compensation, equity, comprehensive health plans, and a flexible hybrid or remote work option. Pie Insurance is an equal opportunity employer committed to making all aspects of working with them as easy as pie.

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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