Strong Customer Service Skills Jobs in Remote

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Looking for Strong Customer Service Skills jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Remote area.

Principal Technical Consultant - Strategic Portfolio Management

Company: ServiceNow

Location: Staines, United Kingdom / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company is seeking a Principal Technical Consultant for Technology Workflows. This role involves guiding clients through ServiceNow's Strategic & Application Portfolio Management solutions, delivering best-practice-based solutions, and driving business outcomes. Key responsibilities include project delivery, pre-sales support, and product collaboration. The ideal candidate should have several years of experience in consulting, configuration, and implementation of complex technologies, with a focus on enterprise architecture and technical roadmaps. Strong expertise in Strategic Portfolio Management, Application Portfolio Management, and IT Business Management is required. Fluency in English and ServiceNow certifications are essential. ServiceNow is an equal opportunity employer.

Portfolio Lifecycle Manager Autoimmunity, Europe (m/f/d)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific, a global leader in serving science with annual revenue of approximately $40 billion, is seeking a strategic marketer with medical science and business skills to join their marketing team in Europe. The role involves developing regional strategies, applying market research, and creating engaging digital content for laboratory customers, healthcare providers, clinical network policymakers, and patients. The ideal candidate should have a higher degree in a life science subject with specialization in immunology, extensive knowledge in autoimmunity diagnostics, healthcare, and IVD, and familiarity with healthcare regulations across Europe. The company offers employment with an innovative, future-oriented organization, outstanding career and development prospects, and a company pension scheme.

Sr. HRBP, Tech

Company: hims & hers

Location: Remote

Posted Jan 23, 2025

Hims & Hers Health, Inc. is seeking an experienced Senior HR Business Partner to support analytics, product management, and engineering teams. The ideal candidate will have a deep understanding of HR practices in the tech sector, 10+ years of HR experience, and 2+ years in employee relations. They will collaborate with senior leadership to develop HR strategies, oversee development and retention strategies, serve as a trusted advisor, lead performance evaluations, and guide teams through organizational changes. The company offers competitive compensation, unlimited PTO, comprehensive health benefits, and a diverse and inclusive work environment.

Enterprise Account Executive (Financial Services)

Company: ServiceNow

Location: New York, NY / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to transform work processes through its intelligent cloud-based platform. The job posting seeks a sales professional with 7+ years of experience in software or solutions sales to produce new business revenue. The role involves developing relationships with C-suite personas, overseeing client relationship mapping, and acting as a trusted advisor to customers. Qualifications include experience in establishing trusted relationships, achieving sales targets, and understanding the 'bigger picture' of IT plans. The company offers competitive compensation, benefits, and a flexible work environment.

Senior Site Reliability Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 23, 2025

VP, Customer Excellence Marketing

Company: ServiceNow

Location: Austin, TX / Remote

Posted Jan 23, 2025

Senior Technical Consultant - ITOM

Company: ServiceNow

Location: Puteaux, France / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Technology Workflows Senior Consultant with expertise in IT Operations Management (ITOM). The role involves delivering ServiceNow solutions, configuring the platform, leading technical aspects of project delivery, and designing ITOM solutions. The ideal candidate should have a solid understanding of ITIL Model, experience with cloud platforms, scripting languages, and monitoring tools. They should also possess strong system administration skills, networking expertise, and excellent communication skills. The role offers opportunities for collaboration, innovation, and continuous improvement, with potential for up to 50% annual travel.

System Administrator

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 23, 2025

Michigan Claim Analyst

Company: The Auto Club Group

Location: Remote

Posted Jan 23, 2025

The Auto Club Group is currently hiring for a full-time position with a competitive hourly rate of $20.73-$28.00, offering potential annual bonuses based on performance. The role involves using various applications for billing, documentation, and analysis, and may require occasional travel for meetings or team-building activities. The position is currently remote, subject to change based on ACG's Flex Work policy. Required qualifications include college-level coursework in Business Administration, Insurance, or related fields, experience in claim analysis or medical bill review, and proficiency in using software packages. Preferred qualifications include an Associate's degree in Business Administration or Insurance, Professional Coder Certification, and knowledge of Negligence Law, No-Fault Law, and Auto Insurance Policy contract and coverages.

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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