Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Data Analyst - Operations

Company: Reserv

Location: USA

Posted Nov 09, 2025

Reserv, an insurtech startup leveraging AI and automation, seeks a data analyst with 3+ years of experience to drive growth and innovation. The role offers competitive benefits, flexible work arrangements, and opportunities to shape a leading TPA platform.

Senior Actuarial Analyst

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 09, 2025

GRS North America Actuarial & Analytics is seeking a Senior Actuarial Analyst to join the General Liability pricing team. The role involves performing complex actuarial analyses, utilizing profit reviews, maintaining reporting infrastructure, providing guidance to underwriting teams, and developing tools to enhance pricing and influence underwriting strategy. The ideal candidate should have strong analytical and communication skills, relevant experience, and proven math and analytical skills.

Senior Risk Strategist - Fraud

Company: Mercury

Location: USA

Posted Nov 08, 2025

Mercury is a financial technology company building a complete finance stack for startups. They are hiring a Senior Risk Strategist focused on fraud to shape their fraud strategy across multiple domains. The role involves data-driven analysis, strategic problem solving, and collaboration with various teams to design scalable risk solutions while balancing risk, compliance, and customer experience.

Senior Financial Analyst - Strategic Finance

Company: GitLab

Location: USA

Posted Nov 08, 2025

GitLab is hiring a Senior Financial Analyst for its Strategic Finance team. The role involves designing long-range financial models, developing forecasting methodologies, building business cases, analyzing product KPIs, forecasting ARR and customer counts, studying competitive landscape, and analyzing unit economics. The ideal candidate should have financial modeling skills, be a strategic thinker, self-starter, and thrive in ambiguity.

Manager of Specialist Solutions Architecture - Payments

Company: Stripe

Location: USA

Posted Nov 09, 2025

Stripe is a financial infrastructure platform for businesses, with a mission to increase the GDP of the internet. The company is seeking a Manager for the Payments Specialist Solutions Architecture team to lead a high-performing team of architects dedicated to Stripe's core payment products. The role involves mentoring, recruiting, developing metrics-driven processes, partnering with sales leadership, and serving as a key advisor to product and engineering teams.

Marketing Operations Manager

Company: Webflow

Location: USA

Posted Nov 09, 2025

Webflow is a company that provides a Website Experience Platform (WXP) to help teams build, manage, and optimize websites. They offer visual development, content management systems, AI-driven personalization, hosting, and analytics in a single platform. The company is looking for a Marketing Operations Manager to own and optimize marketing campaigns, ensuring accurate lead capture, tracking, and reporting across various channels.

Customer Success Engineer

Company: Hightouch

Location: USA

Posted Nov 08, 2025

The Customer Success Engineering role at Hightouch is a demanding position that requires strong organizational skills, technical understanding, and the ability to multitask. The role involves working directly with users to ensure they get the most value from the platform, collaborating with various teams across the organization, and providing broad exposure. The ideal candidate is hungry to learn, excited to collaborate, driven to deliver optimal customer experiences, and willing to wear many hats as the company grows.

Claims Audit Manager

Company: Gravie

Location: USA

Posted Nov 09, 2025

Gravie seeks a Claims Audit Manager to enhance healthcare processes, offering competitive salaries and unique benefits like flexible PTO, alternative medicine coverage, and a mission-driven work environment. The role involves improving claims accuracy, collaborating cross-functionally, and contributing to transformative health solutions.

Senior Product Designer II - Data Visualization

Company: HubSpot

Location: USA

Posted Nov 09, 2025

The role of Senior Product Designer II at HubSpot focuses on data visualization, with responsibilities including developing a unified Data Visualization Design System, shaping data narratives, championing clarity and accessibility, fostering collaboration, delivering actionable insights, and measuring impact. The company seeks experienced designers with expertise in information design, data visualization principles, and modern design tools.

Senior Software Engineer - ICHRA

Company: Gravie

Location: USA

Posted Nov 09, 2025

Gravie is a company that aims to improve healthcare purchasing and access through innovative consumer-centric health benefit solutions. They are seeking a Senior Software Engineer to join their team and work on critical payment and financial systems within the healthcare domain. The role involves designing, developing, and optimizing robust, secure, and scalable solutions while collaborating with various teams and adhering to industry regulations.

Developer Advocate - Community

Company: Datadog

Location: USA

Posted Nov 09, 2025

The text describes a role for a software developer with experience in community relations to help build Datadog's reputation as a leader in DevOps, monitoring, observability, and security. The role involves creating content, engaging with the community, working with ambassadors, speaking at events, designing initiatives, partnering with product teams, and interfacing with open source communities.

Senior Software Engineer - Backend Platform (Datalake)

Company: Consensys

Location: USA

Posted Nov 09, 2025

Consensys is a leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and CoFounder of Ethereum. The company has been at the forefront of innovation since 2014, pioneering technological developments within the web3 ecosystem. Consensys offers a suite of products including MetaMask, Infura, Linea, Diligence, and the NFT toolkit Phosphor, which have become trusted collaborators for users, creators, and developers. The company's mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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