Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Senior Product Designer - Tenant Scale

Company: GitLab

Location: USA

Posted Dec 11, 2024

The role involves working alongside various teams to develop a holistic design vision and strategy for Application Security Posture Management (ASPM) tools. The goal is to efficiently define security rules and enforcements, set up and manage security analyzers, and remediate application security risks. The team also aims to build an all-in-one Vulnerability Management platform, collaborate with teams to guide the strategy and direction, and contribute to the Design System. The ideal candidate must have demonstrated experience in designing ASPM tools and familiarity with designing holistic complete workflows. The role requires fostering collaboration across multiple product teams and stakeholders, conducting research, and having strong visual design skills.

Director - Data Platform

Company: Scribd

Location: USA

Posted Dec 11, 2024

Scribd is looking for a senior Director of Data Platform to lead a team of data engineers and shape the data engineering function to support the company's next stage of growth. The role involves defining strategy, owning the data platform roadmap, leading the team, promoting engineering excellence, championing innovation, ensuring data quality and compliance, and more.

Senior Data Conversion Consultant - Programmer

Company: Jenzabar

Location: USA

Posted Dec 11, 2024

The Senior Data Conversion Consultant Programmer position involves collaborating with higher education clients and internal teams to execute Jenzabar software implementations and custom programming solutions. The role requires a strong understanding of application and database requirements, TSQL skills, and effective communication. Essential tasks include developing SQL scripts, adhering to project timelines, communicating with clients and teams, and providing time estimates for custom tasks. The position offers a pay range of $58,000-$79,000 with additional benefits and a bonus opportunity.

Intelligent Manufacturing Solutions - Associate Director

Company: Riveron

Location: USA

Posted Dec 11, 2024

Riveron is a consulting firm that helps businesses improve performance, align their operating model for growth, and achieve strategic objectives. They focus on manufacturing and distribution functions, with experience in supply chain operations, manufacturing operations, and sales inventory planning. They work closely with executive leadership to identify and implement creative business solutions.

Mid-Market Sales Engineer

Company: Abnormal Security

Location: USA

Posted Dec 11, 2024

Abnormal Security is seeking a MidMarket Sales Engineer to join their growing Sales Engineering team. The role involves being the customer's technical contact, crafting strategic business cases, and helping customers overcome email security challenges. The ideal candidate should have 3+ years of sales engineering or relevant experience, strong technical presentation skills, and the ability to see the big picture and solve customer business issues. The role offers a base salary range of $101,200 - $119,000 and the possibility of receiving restricted stock units (RSUs) and benefits.

Associate Security Engineer

Company: ScienceLogic

Location: USA

Posted Dec 11, 2024

The text describes a job posting for an early career professional to join ScienceLogic's small collaborative team as a security expert. The role involves designing and implementing systems to maintain data security, conducting vulnerability scans, monitoring security operations, and collaborating with internal and external auditors. The ideal candidate should have a Bachelor's Degree, problem-solving skills, good communication skills, and understanding of threat agents and compensating controls. The company offers a remote-first culture, comprehensive benefits, and opportunities for professional development.

Learning and Development Program Lead

Company: Reserv

Location: USA

Posted Dec 11, 2024

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. They are focused on automating highly manual tasks to tackle longstanding problems in claims and set a new standard for TPA providers and adjusters alike. They are looking for a dynamic Learning and Development Lead to revolutionize their training programs and propel their team to new heights.

Customer Success Director

Company: Gradient AI

Location: USA

Posted Dec 11, 2024

Gradient AI is a leading provider of AI solutions for the Group Health and PampC insurance industries. They offer a SaaS platform that leverages a vast industry data lake to provide high-resolution, data-driven insights. The company has experienced strong growth and recently raised $56 million in Series C funding. They are seeking a Customer Success Director to join their Health sales team and build strong relationships with clients.

Marketing Operations Specialist

Company: Immersive Labs

Location: USA

Posted Dec 11, 2024

Immersive Labs is a leading cyber resilience company with a focus on people-centric solutions. They offer a SaaS platform for continuous assessment, building, and proving of cyber capabilities through real-life simulations. The company has secured over $180 million in funding and is looking for a Marketing Operations Specialist to optimize processes, manage data integrity, and support campaign management.

Senior Event Producer

Company: Vercel

Location: USA

Posted Dec 11, 2024

Vercel offers a Frontend Cloud service for building, scaling, and securing web applications. They are looking for a Senior Events Producer to oversee and manage their largest quarterly brand activations and events, with a focus on innovation and engaging attendees. The role offers great compensation, benefits, and a flexible work environment.

Senior Analytics Engineer

Company: brightwheel

Location: USA

Posted Dec 11, 2024

Brightwheel is a company that aims to enable high-quality early education for every child by giving teachers more time with students, engaging parents, and supporting small businesses in the $175 billion early education market. They are a fully remote team with a passionate and talented focus on customer needs. They believe in diversity and celebrate all forms of it. They are seeking a Senior Analytics Engineer to join their team.

IT Product Owner

Company: Altarum

Location: USA

Posted Dec 11, 2024

Altarum is seeking a committed mission-driven technologist to help build the next generation of public health tools for their Public Health Systems department. The role involves working with State and Federal government agencies to develop software that impacts people's lives, such as building the next generation technology in disease surveillance and optimizing data standards and system integrations. The position is a temporary full-time, no benefits role for 2+ months.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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