Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Sr. Strategic Operations Program Manager - Banking

Company: Mercury

Location: USA

Posted Nov 30, 2024

Mercury is expanding its Strategic Operations team to drive strategic operations and planning. The role involves partnering with various teams to drive company priorities and create value for internal teams, external partners, and users of Mercury's products and services.

Staff Data Scientist - Search & Personalization

Company: Airbnb

Location: USA

Posted Nov 30, 2024

Airbnb is looking for talented Data Scientists to join their Search and Personalization Data Science team. The team works on building a world-class search experience for guests, and the role involves developing and evaluating specialized models to power the recommendation platform.

Operations Data Support Specialist

Company: Restaurant365

Location: USA

Posted Nov 30, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurant accounting and backoffice operations. They are looking for an Operations Data Support Specialist to assist in maintaining data integrity, managing customer inventory, and supporting day-to-day operations.

Senior Digital Marketing Manager

Company: FireMon

Location: USA

Posted Nov 30, 2024

The job posting is seeking a Senior Digital Marketing Manager to lead and execute digital marketing strategies, with a focus on content marketing, SEO, paid media, and conversion rate optimization. The ideal candidate will have technical expertise and experience in managing SEO agencies and delivering measurable results.

Senior Technical Accountant

Company: HubSpot

Location: USA

Posted Nov 30, 2024

HubSpot is looking for a senior technical accountant to join their accounting team. The role involves ensuring compliance with US GAAP, assessing lease contracts, and preparing financial reports. The company offers a competitive cash compensation range and a range of benefits.

Senior Manager - Product and Sales Strategy

Company: Coalition, Inc.

Location: USA

Posted Nov 30, 2024

The job posting is looking for a dynamic and results-driven sales professional to lead the nationwide insurance product and sales strategy. The role requires a strategic thinker with deep expertise in the Cyber insurance market and a passion for driving revenue growth.

Team Leader, Engineering - Save Group

Company: Rocket Money

Location: USA

Posted Nov 30, 2024

Rocket Money is a company that aims to empower people to live their best financial lives by offering a unique understanding of their finances and valuable services that save them time and money. The company is looking for Engineering Leaders to help users save money while growing a healthy and engaged team of full-stack engineers.

Sr. Data Engineer

Company: Clear Capital | CubiCasa

Location: USA

Posted Nov 30, 2024

Clear Capital is seeking a Senior Data Engineer to help build the future of real estate data. The role involves working with a team to develop and implement systems that leverage structured and unstructured data to deliver data and data science solutions at scale.

Senior Product Manager

Company: Updater

Location: USA

Posted Nov 30, 2024

The job posting is seeking an experienced Senior Product Manager to join the MoveHQ team and drive the success of product initiatives. The ideal candidate will have expertise in working within regulated industries, ensuring compliance standards, and delivering exceptional value to users.

Senior Associate - Corporate Development

Company: General Motors

Location: USA

Posted Nov 30, 2024

The job description is for a Corporate Development team role at General Motors, responsible for developing and maintaining relationships with external partners, analyzing and executing strategic acquisitions and investments. The role requires a bachelor's degree, 3 years of experience, and skills in financial modeling, analysis, and project management.

Senior Product Manager

Company: Magnet Forensics

Location: USA

Posted Nov 30, 2024

Magnet Forensics is a global leader in digital investigative software, serving over 4000 customers in 100 countries. They are looking for a Senior Product Manager to champion their Magnet Review product, which helps uncover the truth and protect the innocent.

Senior Director - HRBP, R&D

Company: Twilio

Location: USA

Posted Nov 30, 2024

Twilio is seeking a Senior Director HR Business Partner to partner with their RampD organization and support their Chief Product Officer. The role involves developing and executing HR strategies, leading a small team, and collaborating with other teams to deliver business impact.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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