Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Senior Machine Learning Applied Scientist (Reinforcement Learning)

Company: OfferFit

Location: USA

Posted Nov 28, 2024

OfferFit is looking for an RL researcher or practitioner to work on improving sample efficiency, test credit assignment, and attribution algorithms. The role involves working closely with the CTO and Engineering team to develop and apply advanced diagnostic tools, conduct research on state-of-the-art RL techniques, and implement better monitoring and observability tooling.

Client Success Manager - Enterprise

Company: Bazaarvoice

Location: USA

Posted Nov 28, 2024

The Client Success Manager Senior CSM Enterprise role is a critical client-facing position responsible for driving adoption, increasing satisfaction, and identifying opportunities for expansion. The role involves advising clients on strategies to maximize the value of their Bazaarvoice products and solutions, delivering quarterly business reviews, and managing client lifecycle.

Senior Software Engineer - Connected Accounts

Company: Airbnb

Location: USA

Posted Nov 28, 2024

The text describes the Trust team at Airbnb, responsible for protecting the community and platform from fraud, and the role of a Senior Software Engineer in maintaining the Trust and Safety of the platform. The job requires strong collaboration, innovative solutions, and experience in backend engineering, Scala, Python, Java, C++, and knowledge graph systems.

Client Success Manager

Company: StackAdapt

Location: USA

Posted Nov 28, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They are looking for an exceptional Client Success Manager to build an internal Platform Support Centre. The role involves providing top-notch client support, analyzing data, and providing insights. The company offers a competitive salary, commission structure, and a comprehensive mental health care platform.

Data Scientist

Company: Render

Location: USA

Posted Nov 28, 2024

Render is a cloud platform that offers a powerful and easy-to-use solution for hosting online applications. The company is looking for a Data Science team member to shape product strategy and guide investment decisions. The role requires experience in data analysis, collaboration, and communication.

Talent Acquisition Specialist

Company: NeuraFlash

Location: USA

Posted Nov 28, 2024

NeuraFlash is a leading AI and consulting partner that helps customers transform their contact centers with AI-powered experiences. The company is seeking a Talent Acquisition Specialist to join its team and is committed to nurturing positive working relationships and driving success collectively.

Senior Engineering Manager - Grafana Ops

Company: Grafana Labs

Location: USA

Posted Nov 28, 2024

The job posting is looking for an Engineering Manager to lead the Grafana Ops team, focusing on people management, technical skills, and AI/ML experience. The role involves leading a team, coaching engineers, and contributing to design documents. The company offers a competitive compensation range and benefits.

Senior Manager - Lifecycle Marketing

Company: Insurify

Location: USA

Posted Nov 28, 2024

Insurify is a fast-growing MIT FinTech startup that is changing the way people compare and manage insurance. They are looking for a lifecycle marketing specialist to join their team and work on developing new customer journey maps, planning and analyzing marketing campaigns, and managing relationships with external vendors.

Health Content Editor

Company: BioNews

Location: USA

Posted Nov 28, 2024

Bionews is a digital health publishing company looking for an experienced Health Content Editor to join their growing Editorial team. The ideal candidate will have excellent editing skills, a background in healthmedical journalism, and the ability to work independently in a remote environment.

Senior Mobile Engineer (AI)

Company: G-P

Location: USA

Posted Nov 28, 2024

The company is looking for a Senior Mobile Engineer to join their team. The role requires expertise in React Native, JavaScript, and TypeScript, as well as experience with mobile architecture and deployment. The company offers a competitive salary, benefits, and opportunities for career growth.

Director of Demand Generation

Company: OfferFit

Location: USA

Posted Nov 28, 2024

OfferFit is hiring a Director of Demand Generation to lead a team focused on engaging prospects and driving pipeline growth. The role involves developing and executing strategies, optimizing marketing automation systems, and building a high-performing team.

Strategic Account Representative

Company: OpenEye

Location: USA

Posted Nov 28, 2024

OpenEye is a cloud video platform company that provides solutions for video security, business intelligence, and loss prevention. They are seeking a Strategic Account Representative to join their dynamic sales team.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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