Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Site Reliability Engineer

Company: Provision IAM

Location: USA

Posted Nov 25, 2024

Provision IAM is a leading software and services company specializing in Identity and Access Management IAM solutions. They are looking for a Senior Site Reliability Engineer to join their DevOps team, with a focus on automation, reliability, and security.

Growth Associate

Company: Solace

Location: USA

Posted Nov 25, 2024

Solace is a healthcare advocacy marketplace that connects patients and families to experts. As a Growth Associate, you'll develop and execute growth initiatives to drive customer acquisition and retention. Solace is a Series A startup founded in 2022 and backed by Inspired Capital, Craft Ventures, and Torch Capital.

Commercial Project Manager, Professional Services, Specialty Contractors

Company: Procore Technologies

Location: USA

Posted Nov 25, 2024

Procore is looking for a Project Manager to oversee projects that support specialty contractor clients in maximizing the impact of Procore's technology on their operations. The role requires a consultative mindset, strong project management skills, and the ability to work independently.

Senior QA Automation Engineer

Company: Upgrade

Location: USA

Posted Nov 25, 2024

Upgrade is a fintech company that provides affordable and responsible credit mobile banking and payment products to everyday consumers. The company has received recognition for being a best company for Diversity Women Culture and Veterans and is looking for new team members to join a team of 1850 talented and dedicated professionals.

Principal Product Manager

Company: Unanet

Location: USA

Posted Nov 25, 2024

The job posting is for a Principal Product Manager position at Unanet, a company that provides Enterprise Resource Planning (ERP) software. The role involves driving the next iteration of Time and Expense functionality, establishing deliverables, and collaborating with engineering teams. The company values customer focus, driven outcomes, and employee ownership.

Data Analyst

Company: American College of Education

Location: USA

Posted Nov 25, 2024

American College of Education is a leader in professional development through its online programs, committed to delivering high-quality, affordable, and accessible education. The college is dedicated to making a positive impact and inspiring its students to do the same.

Procurement Manager

Company: Lime

Location: USA

Posted Nov 25, 2024

Lime is a shared electric vehicle company on a mission to build a sustainable future. They are looking for a Procurement Manager to drive contract negotiations, optimize vendor relationships, and ensure compliance with company policies.

VP of Supply Chain & Logistics vertical

Company: Innovecs

Location: USA

Posted Nov 25, 2024

Innovecs is a global digital services company with a presence in several countries. They specialize in software solutions and have been recognized for their employee engagement and wellbeing. The company offers flexible working hours, competitive compensation, and a range of benefits.

AWS DevOps Lead

Company: Tiger Analytics

Location: USA

Posted Nov 25, 2024

Tiger Analytics is seeking a talented DevOps Lead to join their team. The role involves designing, developing, and maintaining AWS cloud infrastructure, ensuring business continuity and scalability. The position offers excellent career development opportunities in a fast-growing and challenging environment.

Senior Technical Project Manager

Company: Lastpass

Location: USA

Posted Nov 25, 2024

LastPass is a leader in password and identity management, seeking a Senior Technical Project Manager to lead critical initiatives and projects across multiple areas. The role requires experience in technical project management, Agile/Scrum, and SaaS business model. The company offers a competitive compensation package, flexible work arrangements, and a remote-first culture.

Director - Go To Market Systems & Data

Company: Sprout Social

Location: USA

Posted Nov 25, 2024

Sprout Social is looking for a seasoned leader to head their GTM Systems and Data function. The role involves overseeing the development, implementation, and maintenance of systems and processes that support their go-to-market efforts. The company offers a range of benefits, including insurance, flexible paid time off, and ongoing education and development opportunities.

Design Manager

Company: EngagedMD

Location: USA

Posted Nov 25, 2024

The job posting is for a Design Manager position at EngagedMD, a company that helps carers carry on caring. The role involves leading a team of designers, building design systems, and driving user experience. The company offers competitive compensation, equity, and benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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