Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Director - Revenue Operations

Company: Teleport

Location: USA

Posted Nov 14, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a platform for on-demand least privileged access to infrastructure based on cryptographic identity and zero trust. The company is trusted by the world's fastest-moving companies and has raised $110M in funding.

Sales Development Representative

Company: ElevenLabs

Location: USA

Posted Nov 14, 2024

ElevenLabs is a growth-stage startup that has built advanced AI voice models and products. They have partnered with major publishers and are backed by leading tech and AI companies. The company is hiring a Sales Development Representative to build an outbound sales strategy and partner with enterprises to generate new experiences and monetization opportunities.

Senior Manager - QA

Company: Updater

Location: USA

Posted Nov 14, 2024

The job posting is looking for a Senior Manager QA to join the MoveHQ division. The role involves leading a team of QA engineers, developing testing strategies, and collaborating with cross-functional teams. The ideal candidate has experience in QA, people management, and technical skills.

Staff Product Designer - Tax Credits

Company: Gusto, Inc.

Location: USA

Posted Nov 14, 2024

Gusto is a company that values its employees and customers, with a focus on empowering small businesses and their employees. The company is looking for a Staff Product Designer to join its Tax Credits team, which aims to simplify and demystify the complex world of tax credits.

VP of Governance - Risk and Compliance (GRC)

Company: Pax8

Location: USA

Posted Nov 14, 2024

The job posting is for a VP of Governance, Risk, and Compliance (GRC) position, requiring a deep understanding of GRC best practices and a proven track record of success in implementing and managing GRC programs in complex global organizations.

Business Development

Company: Gauntlet

Location: USA

Posted Nov 14, 2024

Gauntlet is a company that specializes in quantitative research and optimization of DeFi economics. They manage market risk, optimize growth, and ensure economic safety for protocols. They are looking to hire a Business Development actor to secure additional partnerships.

Senior Backend Engineer

Company: Olo

Location: USA

Posted Nov 14, 2024

Olo is a leading open SaaS platform that enables restaurant brands to reach millions of consumers. As a Senior Backend Engineer, you will architect, develop, and scale solutions to support the company's growth and reliability. The company fosters a culture of collaboration, communication, and mutual respect, and offers great benefits and a remote-friendly work environment.

Sr. GRC Compliance Analyst

Company: Ro

Location: USA

Posted Nov 14, 2024

Ro is a direct-to-patient healthcare company that aims to help patients achieve their health goals through a convenient end-to-end healthcare experience. The company has been recognized for its innovative approach to healthcare and has received several awards and recognitions.

Mid-Market Account Executive

Company: Teleport

Location: USA

Posted Nov 14, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a platform for on-demand least privileged access to infrastructure based on cryptographic identity and zero trust. The company is trusted by the world's fastest-moving companies and has raised $110M in funding. Teleport is looking for a Mid-Market Account Executive to join their sales team.

Account Executive

Company: ElevenLabs

Location: USA

Posted Nov 14, 2024

ElevenLabs is a growth-stage startup that has built advanced AI voice models and products. They are hiring an Account Executive to help them meet their revenue goals by partnering with enterprises in the media-publishing or gaming industry.

Senior Vice President of Engineering

Company: Array

Location: USA

Posted Nov 14, 2024

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. The company is looking for a Senior Vice President of Engineering to lead its growing engineering department and develop new products and features.

Head of Strategic Relationship Management

Company: Mercury

Location: USA

Posted Nov 14, 2024

The job description is for a senior leader to manage high-value accounts and build relationships with clients. The ideal candidate has experience in relationship management, strategic account management, and enterprise customer success. The role requires a strategic thinker with financial acumen and a customer-focused vision.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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