Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Principal Engagement Manager

Company: Assured

Location: USA

Posted Oct 22, 2024

Assured is a company that provides software solutions to modernize insurance claims processing. They are looking for experienced Principal Engagement Managers to join their team and provide excellent customer experience.

Senior Cloud Platform Engineer

Company: Quanata

Location: USA

Posted Oct 22, 2024

Quanata is a company that provides context-based insurance solutions. They are seeking a Platform Engineer to join their team, who will be responsible for designing and developing the platform architecture, collaborating with development teams, and implementing security and compliance measures.

Director GTM Operations and Strategy

Company: Zip

Location: USA

Posted Oct 22, 2024

The job description is for a GTM operations leader who will own core operations, strategy, and team management. The ideal candidate has deep GTM experience, technical skills, and strong communication and leadership abilities.

DevOps Engineer

Company: Golden Hippo

Location: USA

Posted Oct 22, 2024

The job posting is for a DevOps Engineer position at Golden Hippo, a company that values employee ownership and offers a range of benefits. The job requires experience with DevOps release cycles, containerization, and orchestration tools, as well as strong analytical and problem-solving skills.

Sr. FP&A Analyst

Company: Newsela

Location: USA

Posted Oct 22, 2024

The role is for a Sr FPampA Analyst to join a tightknit team, supporting corporate activities, budget and expense management, and continuous improvement. The role requires 2+ years of FPampA experience, advanced Excel skills, and financial modeling knowledge.

Sales Enablement Senior Specialist

Company: Digicert

Location: USA

Posted Oct 22, 2024

DigiCert is a leading global security authority that helps companies build trust and deliver digital trust for the real world. The company is looking for a Sales Enablement Sr Specialist to support the Enablement team in delivering content and coaching SDRs and sellers.

Senior / Staff Backend Engineer

Company: Livekindred

Location: USA

Posted Oct 22, 2024

Kindred is a member-only home swapping network that allows users to live a travel-rich lifestyle by exchanging primary residences with trusted peers. The company has raised $265M+ from top investors and is looking for a world-class engineer to join their team.

Solution Sales Executive

Company: Workiva

Location: USA

Posted Oct 22, 2024

The job posting is for a Solution Sales Executive responsible for obtaining new business and customer expansion sales opportunities. The role requires building relationships, identifying customer needs, and showcasing Workiva's value proposition. The job offers a competitive salary range, commission-based sales performance, and comprehensive employee benefits package.

Business Development Manager - Education & Therapy Services

Company: Aya Healthcare

Location: USA

Posted Oct 22, 2024

Aya Healthcare is a rapidly growing workforce solutions provider in the healthcare industry, offering a range of benefits and opportunities for employee growth and development. The company is seeking a Business Development Manager to develop and manage new accounts for Educational Services and Therapy, with a focus on exceeding sales goals and providing exceptional client service.

Security Operations Analyst

Company: Stripe

Location: USA

Posted Oct 22, 2024

The job posting is for a Security Incident Response team member at Stripe, a financial infrastructure platform. The team works to analyze, investigate, and respond to security threats. The role involves analyzing security notifications, events, and inquiries, and working with partner teams to improve threat detection and response.

Production Support Analyst

Company: Arcadia

Location: USA

Posted Oct 22, 2024

Arcadia is a company that helps healthcare providers and payers transform healthcare by aggregating data and providing actionable insights. The company is looking for a Production Support Analyst to join their team, who will be responsible for troubleshooting and resolving issues reported by customers and internal stakeholders.

Payroll Supervisor

Company: Sinch

Location: USA

Posted Oct 22, 2024

Sinch is looking for a Payroll Supervisor to oversee the Americas. The role involves managing and supervising payroll processing, ensuring accuracy and compliance with local regulations, and delivering exceptional service to employees and stakeholders.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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