Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Machine Learning Engineer - Ads Retrieval

Company: Reddit

Location: USA

Posted Oct 13, 2024

Reddit is offering a flexible workforce with opportunities to work remotely from the United States or Canada. The Ads Retrieval team is looking for a machine learning engineer to build end-to-end ML solutions and deliver ads to the right user. The job requires experience with machine learning models, programming languages, and data systems.

Senior Product Marketing Manager

Company: Acquia

Location: USA

Posted Oct 13, 2024

Acquia is a company that empowers brands to create digital customer experiences. They offer a digital experience platform that enables marketers, developers, and IT operations teams to rapidly compose and deploy digital products and services. The company is committed to providing an inclusive and transparent interview experience and offers a range of benefits to its employees.

Product Manager - Data

Company: G-P

Location: USA

Posted Oct 13, 2024

The company is looking for a Product Manager to lead the development of data ingestion, analytics, and reporting products. The ideal candidate has a strong background in data management and is proficient with Lakehouse architectures and Databricks. The company offers a competitive salary, comprehensive benefits package, and opportunities for career growth.

Sr. Director - Product Management (AI/Analytics)

Company: EDB

Location: USA

Posted Oct 13, 2024

The job posting is looking for a Sr Director Product Management to lead the strategic direction, development, and deployment of a new data platform. The ideal candidate has extensive experience in data platform development and OLTP use cases, and can blend technical expertise with business acumen.

Manager - Sales Development

Company: Figma

Location: USA

Posted Oct 13, 2024

Figma is looking for a Manager AMER Sales Development to join their dynamic team. The role involves managing a team of SDRs, establishing processes, and driving performance against goals. The ideal candidate has 1+ years of SDR/BDR sales management experience and a data-driven approach.

Manager of Data Science & Analytics

Company: Bluesight

Location: USA

Posted Oct 13, 2024

Bluesight is a high-growth healthcare information technology company that creates groundbreaking medication intelligence solutions to increase efficiency, safety, and visibility for health systems and pharmaceutical manufacturers. The company is looking for an Engineering leader to help redefine and grow its suite of healthcare data capabilities.

Director - Regional Office

Company: CALSTART

Location: USA

Posted Oct 13, 2024

CALSTART is a mission-driven organization focused on transportation decarbonization and clean air. The company is seeking a Director for its Midwest Regional Office to lead technology programs, business development, and stakeholder outreach.

Product Manager - Connect Platform Monetization

Company: Stripe

Location: USA

Posted Oct 13, 2024

The text describes Stripe's Connect product, which enables the routing of payments between parties. It highlights the importance of Connect in spurring the creation of innovative business models and enabling organizations to channel previously offline payments to the internet.

Director - Marketing Events

Company: Immersive Labs

Location: USA

Posted Oct 13, 2024

Immersive Labs is a company that provides cyber resilience training and simulations. They are looking for a Director of Marketing Programs to help take their Cyber Drills experience to market. The company values diversity, inclusivity, and customer obsession, and offers a range of benefits to its employees.

Customer Marketing Manager

Company: Modern Health

Location: USA

Posted Oct 13, 2024

The job posting is seeking a dynamic and driven Customer Marketing Manager to focus on driving user engagement of the Modern Health app. The ideal candidate is a curious and adaptable individual who thrives in a fast-paced environment and has a knack for building strong relationships.

VP Sales

Company: Yubico

Location: USA

Posted Oct 13, 2024

Yubico is a company that specializes in security keys and aims to make secure login easy and available for everyone. They have a strong company culture and employees located in over 14 countries. The company is seeking an experienced VP of Sales for the Central US region.

Partner Insight Strategist

Company: HubSpot

Location: USA

Posted Oct 13, 2024

The job description is for a Partner Insights Strategist to help continue the growth of HubSpot's Solutions Partner Program. The role involves extracting, organizing, and communicating feedback from partners to inform leadership decisions. The ideal candidate will have experience in gathering, analyzing, and facilitating research and feedback, and will excel at organizing efficient operations, extracting meaningful insights, and creating communication channels.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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