Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Customer Success Manager II

Company: Finquery

Location: USA

Posted Oct 12, 2024

The job description is for a Customer Success Manager II at FinQuery, a company that provides contract and spend intelligence solutions. The role involves building relationships with customers, identifying upsell and cross-sell opportunities, and managing customer satisfaction. The job requires strong communication and organizational skills, as well as experience in customer success or account management.

Senior UX Designer

Company: Excella

Location: USA

Posted Oct 12, 2024

Excella is a leading provider of Agile software development and data analytics solutions. They offer a range of benefits, including flexible work-life balance, top-of-industry medical and dental benefits, and opportunities for professional development. The company is committed to diversity and inclusion, and provides resources to support employee wellbeing and career growth.

Senior Content Strategist - Card

Company: Rocket Money

Location: USA

Posted Oct 12, 2024

Rocket Money is looking for a copywriter to join their team. The role involves creating copy for ads, landing pages, and other marketing materials. The ideal candidate has 5+ years of experience in advertising or marketing, a strong portfolio, and a deep understanding of social media platforms.

Team Leader, Engineering - Financial Insights

Company: Rocket Money

Location: USA

Posted Oct 12, 2024

Rocket Money is a financial platform that empowers people to live their best financial lives. The company is looking for an Engineering Team Leader to help take their platform to the next level.

Lead Product Designer - PFM

Company: Rocket Money

Location: USA

Posted Oct 12, 2024

Rocket Money is looking for a Lead Product Designer to join their PFM Personal Financial Management group. The role requires a deep understanding of the fintech industry and a proven track record in strategic design leadership. The successful candidate will oversee the development and execution of the PFM group's design strategy, manage a team of designers, and contribute to the overall user experience strategy.

Software Engineer (EDI Gateway)

Company: Nava

Location: USA

Posted Oct 12, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They work with government agencies to improve how people apply for benefits, navigate their healthcare, and more.

Senior Payroll Specialist

Company: Verdantas

Location: USA

Posted Oct 12, 2024

Verdantas is a leading civil and environmental company that provides innovative solutions for sustainable development. The company is committed to excellence and integrity in all its projects. It offers a range of benefits, including flexible work environment, paid parental leave, and a diverse workforce.

Senior DevOps

Company: OneLocal

Location: USA

Posted Oct 12, 2024

OneLocal is a company that is transforming the B2B sector with its innovative whitelabel marketing platform. They are looking for talented individuals to join their team and are offering a range of benefits, including remote work options, paid vacation, and stock options.

Sr. Analyst, Commercial Finance

Company: OLIPOP

Location: USA

Posted Oct 12, 2024

Olipop is a startup that aims to provide an affordable and delicious alternative to soda, with a focus on digestive health. The company values diversity and inclusion, and is looking for a Sr Analyst Commercial Finance to support its Commercial team.

Staff Accountant

Company: Vercel

Location: USA

Posted Oct 12, 2024

Vercel is seeking a detail-oriented and proactive Accountant to join their accounting team. The role involves maintaining accurate financial records, supporting the accounting close process, and contributing to the efficiency and effectiveness of the accounting team.

Senior Software Engineer - Marketing

Company: Rocket Money

Location: USA

Posted Oct 12, 2024

Rocket Money is a company that aims to empower people to live their best financial lives by offering a unique understanding of their finances and valuable services. The company's growth engineering team, Team Luna, works closely with product, marketing, and data teams to ensure seamless and delightful user experiences.

CRM Associate

Company: Rocket Money

Location: USA

Posted Oct 12, 2024

Rocket Money is looking for a CRM associate manager to help accelerate their CRM program. The role involves setting up campaigns, measuring results, and socializing learnings to senior leaders and cross-department teams. The company offers a competitive salary range of $70,000 to $100,000 and a range of benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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