Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Principal Product Manager - Trust & Connectivity

Company: Twilio

Location: USA

Posted Oct 11, 2024

Twilio is hiring a Global Voice Routing Principal Product Manager to lead the Elastic SIP Trunking team. The role requires a strong understanding of data processing, telecommunications networks, and UI/UX design principles. The company values diversity, equity, and inclusion, and offers a range of benefits to its employees.

Security Support Engineer

Company: Cyberark

Location: USA

Posted Oct 11, 2024

The job description is for a Technical Support Engineer at CyberArk, responsible for providing technical assistance to customers using Venafi products. The role requires experience in public key infrastructure, cryptography, and identity and authentication technologies.

Developer Advocate

Company: Secoda

Location: USA

Posted Oct 11, 2024

Secoda is hiring a Developer Advocate to join their growing Marketing team. The role involves producing technical content, conducting product demos, and engaging with the community. The company offers competitive pay, unlimited paid time off, and a flexible work environment.

Customer Support Associate

Company: Rocket Money

Location: USA

Posted Oct 11, 2024

Rocket Money is looking for a Customer Experience Associate to join their support team. The role involves providing excellent customer service, answering questions, and solving issues. The company offers a range of benefits, including health insurance, competitive pay, and unlimited PTO.

Senior Product Manager, Business Platform & Growth

Company: Huntress

Location: USA

Posted Oct 11, 2024

Huntress is a cybersecurity company that offers a range of products and services to protect small to midsize businesses from cyber threats. The company is looking for a senior product manager to lead the development of its managed cybersecurity platform. The job requires experience with backend services, product teams, and engineering teams, as well as a proven track record of working closely with stakeholders and customers.

Psychiatrist

Company: Included Health

Location: USA

Posted Oct 11, 2024

Included Health is looking for a Remote Psychiatrist to join their team to provide virtual care and navigation. The company is on a mission to raise the standard of healthcare for everyone, and the psychiatrist will be expected to assess, diagnose, and treat mental health disorders through video-based visits.

Manager, Designer Advocates

Company: Figma

Location: USA

Posted Oct 11, 2024

Figma is looking for a Designer Advocate Manager to lead a team of Designer Advocates, support marketing and sales efforts, and advocate for users with the product team. The role requires experience in leading a design-related team, ability to work cross-functionally, and comfort with presenting to large groups.

Technical Engagement Manager, Drug Discovery

Company: SandboxAQ

Location: USA

Posted Oct 11, 2024

SandboxAQ is a company that uses AI and quantum computing to solve challenging problems and make a positive impact. They partner with global leaders to identify applications that would benefit from quantum-based solutions. The company is seeking a Technical Engagement Manager to join their team and facilitate client engagements.

Software Engineering Manager

Company: Nava

Location: USA

Posted Oct 11, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They focus on populations that are the least protected and work with government agencies to improve how people apply for benefits and navigate their healthcare.

Technical Program Manager - AI

Company: Figma

Location: USA

Posted Oct 11, 2024

Figma is looking for a Technical Program Manager to drive AI and ML initiatives. The role involves working with the AI Experiences and ML Platform team to develop and deploy cutting-edge AI features and ML platforms.

Researcher - Core Product

Company: Figma

Location: USA

Posted Oct 11, 2024

Figma is hiring seasoned researchers to support their award-winning products. The ideal candidate will bring a deep passion for research and design, and work closely with Product Design and Engineering to tackle high-impact problems.

Business Intelligence Analyst

Company: Miaplaza

Location: USA

Posted Oct 11, 2024

The job posting is for a Data Analyst position at Miaplaza Inc, a company that delivers innovative educational experiences. The role involves empowering teams to make data-driven decisions, working closely with stakeholders, and developing BI solutions. The company offers a competitive compensation package, flexible working hours, and a fast-growing environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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