Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Executive Assistant - Product Support

Company: Figma

Location: USA

Posted Oct 05, 2024

The job description is for an Executive Assistant to the VP Product Support, responsible for organizing the Product Support team, providing support to the VP and Directors, and being a strategic thought partner. The ideal candidate has 4+ years of experience in an administrative or support role, excellent communication skills, and the ability to prioritize and adapt to changing demands.

Cloud Engineer

Company: Expression

Location: USA

Posted Oct 06, 2024

The job posting is seeking a highly skilled Cloud Engineer to design, implement, and manage DevOps processes and cloud infrastructure. The role involves leading efforts to optimize and automate development, testing, deployment, and monitoring pipelines, and contributing to the overall reliability, scalability, and performance of applications.

Account Executive - Federal

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Federal Account Executive to join their dynamic team. The role involves building a strong sales pipeline, working closely with cross-functional teams, and establishing relationships with key stakeholders. The ideal candidate has 5+ years of quota-carrying sales experience in a SaaS business, with a proven track record of owning complex sales cycles within government agencies.

Staff Full-stack Engineer - Generative AI

Company: Mozilla

Location: USA

Posted Oct 05, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet better for people.

Manager - Moderation

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a seasoned marketplace moderation leader to join their team. The role involves building out the moderation strategy, leading a team, and ensuring compliance with legal obligations. The company values growth and development and encourages applicants with diverse backgrounds to apply.

Engineering Manager - Infrastructure Foundations

Company: Reddit

Location: USA

Posted Oct 05, 2024

The Infrastructure organization is looking for candidates with experience in deployment and compute platforms to expand their engineering management. The role involves building and maintaining complex software needed to rapidly grow and sustain Reddit's production environment.

Sr. Marketing Specialist - MarTech

Company: Kraken

Location: USA

Posted Oct 05, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for users to achieve financial freedom and inclusion. The company is committed to industry-leading security, crypto education, and world-class client support.

Account Executive - SMB

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Small Business Account Executive to join their team. The ideal candidate has 12+ years of SaaS sales experience, can think critically and strategically, and is comfortable with change. The role involves building a sales pipeline, exceeding targets, and working closely with other teams.

Senior Tax Analyst

Company: Veeam Software

Location: USA

Posted Oct 05, 2024

Veeam is a global leader in data protection and ransomware recovery, empowering organizations to achieve radical resilience through data security, recovery, and freedom. The company is seeking a tax professional to support US tax compliance and international tax analysis.

Technical Program Manager

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Technical Program Manager to drive complex programs and projects involving technical and non-technical stakeholders. The role requires expertise in machine learning, security, and infrastructure, as well as experience in program management and stakeholder relationships.

Account Executive - Enterprise

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for an Account Executive Enterprise to join their dynamic team. The role involves building a strong sales pipeline, working closely with cross-functional teams, and establishing relationships with key stakeholders. The ideal candidate has 5+ years of quota-carrying sales experience in a SaaS business, with a proven track record of meeting or exceeding quota.

Staff Product Designer

Company: Valon

Location: USA

Posted Oct 06, 2024

Valon is a company that aims to empower homeowners by making the mortgage process easier, more secure, and financially savvy. They are seeking a Staff Product Designer to lead key design efforts and shape the company's platform.

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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