Strong Customer Service Skills Jobs in Washington DC

103,193 open positions · Updated daily

Looking for Strong Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Washington DC area.

Painter-Refinisher

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia

Posted Jul 13, 2025

Director of Information Technology

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia

Posted Jul 13, 2025

Painter

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia

Posted Jul 13, 2025

Data Analyst

Company: US Health Connect

Location: Fort Washington, PA

Posted Jul 09, 2025

Have a bachelor’s degree (BS) in Mathematics or Computer Science. Stay updated on industry trends, emerging technologies, and best practices related to data…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

Related Pages