Strong Customer Service Skills Jobs in Washington DC

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Looking for Strong Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Washington DC area.

Marketing/ Graphic Design Specialist

Company: CM3 Building Solutions

Location: Fort Washington, PA

Posted Jul 01, 2025

Valid driver's license and reliable transportation — this role requires regular local travel. The person in this role would routinely use standard office…

Marketing/Graphic Design Coordinator

Company: CM3 Building Solutions

Location: Fort Washington, PA

Posted Jul 01, 2025

Valid driver’s license and reliable transportation — this role requires regular local travel. The person in this role would routinely use standard office…

Development Project Manager

Company: Metropolitan Companies

Location: Fort Washington, PA

Posted Jul 02, 2025

Must have technical proficiency and knowledge in Microsoft office (Word, Excel, and Outlook). Manage project bidding process, proforma and budget preparation…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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