Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Data Platform Engineer (Staff / Sr Staff)

Company: Equilibrium Energy

Location: USA

Posted Dec 12, 2025

This job description highlights a foundational role in designing data platforms, focusing on infrastructure, cataloging, and collaboration with teams. It emphasizes experience in data infrastructure and tools, with opportunities to shape the company's data strategy.

Software Development Manager - Booking

Company: Jane App

Location: Canada

Posted Dec 12, 2025

This job posting highlights Jane's mission to simplify healthcare through innovation, offering remote-first work opportunities with a collaborative culture focused on growth and impact. The role emphasizes AI integration, team collaboration, and a supportive environment for professional development.

Strategic Programs Director

Company: ‎ConnectWise

Location: USA

Posted Dec 12, 2025

The Director of Strategic Programs role involves strategic alignment, operational governance, program leadership, and executive partnership. Key responsibilities include driving strategic priorities, managing cross-functional initiatives, and enabling data-driven decisions through governance frameworks and reporting.

Senior Software Developer - Booking

Company: Jane App

Location: Canada

Posted Dec 12, 2025

Jane is seeking a Senior Software Developer to build and scale their booking platform, emphasizing collaboration, growth, and impact on healthcare. The role offers remote flexibility, competitive compensation, and a mission-driven environment with opportunities for professional development.

Partner Operations Manager

Company: Tines

Location: Ireland

Posted Dec 12, 2025

This job description outlines a role focused on designing and scaling partner ecosystems through operational systems and processes. The position requires collaboration across teams, data governance, and continuous improvement to ensure efficiency and scalability in partner operations.

Front-End Engineer (Senior/ Staff)

Company: Equilibrium Energy

Location: USA

Posted Dec 12, 2025

Equilibrium seeks a Frontend/FullStack Engineer to innovate in renewable energy software, shaping scalable solutions for complex power systems. The role involves strategic decisions, collaboration across teams, and leveraging AI tools to build a resilient grid.

Energy Analyst (Staff / Sr Staff)

Company: Equilibrium Energy

Location: USA

Posted Dec 12, 2025

The Energy Analyst role focuses on advancing data systems to empower teams, requiring expertise in energy markets, SQL, Python, and collaboration skills. The position emphasizes data engineering, quality assurance, and aligning with clean energy goals while working across technical and business domains.

Sr. Product Manager - Content Quality Signals

Company: Pinterest

Location: USA

Posted Dec 12, 2025

The job posting seeks a Sr Product Manager to lead content quality signals at Pinterest, focusing on machine learning, user experience, and cross-functional collaboration to enhance safety and business outcomes.

Software Engineer

Company: Allium

Location: Singapore

Posted Dec 12, 2025

Allium addresses blockchain data challenges by providing a solution that simplifies access, highlights their mission to index blockchain data like Bloomberg and Google, and emphasizes their customer base and technical capabilities.

Client Relations Specialist

Company: UZ Marketing (US Company)

Location: Latin America

Posted Dec 12, 2025

This job offers competitive pay, big bonuses, and paid training with no experience required. Remote work is available, and there are clear paths for advancement and performance-based rewards.

Data Recruiter

Company: Stripe

Location: USA

Posted Dec 12, 2025

Stripe enables online payments globally, aiming to boost internet GDP. They seek a collaborative Tech Recruiter with growth mindset and data-driven skills to scale their Data team.

Marketing Analytics Manager

Company: Consensys

Location: USA

Posted Dec 12, 2025

Consensys is a leading blockchain and web3 software company pioneering technological developments within the web3 ecosystem. Their mission is to make the decentralized web universally accessible, offering roles in data analytics and marketing to drive growth and attract millions of users.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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