Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Software Engineer - Distributed Systems

Company: Figma

Location: USA

Posted Dec 12, 2025

This job description highlights a Software Engineer role at Figma focusing on infrastructure design and distributed systems. It emphasizes collaboration, scalability, and innovation while outlining requirements for experienced engineers and benefits like equity, competitive compensation, and remote work flexibility.

Customer Support Manager

Company: Maven

Location: USA

Posted Dec 12, 2025

Maven is transforming postgraduate education with expert-led courses and high engagement rates, seeking a support manager to scale operations as they grow rapidly. The role offers ownership of customer operations, collaboration with key stakeholders, and opportunities to shape the company's future.

Account Executive - Government & Healthcare

Company: Canva

Location: UK

Posted Dec 12, 2025

This job description highlights a senior sales role at Canva focused on expanding enterprise solutions for UK government agencies. The position offers opportunities to work on impactful projects with a supportive team, along with benefits like equity packages, flexible leave, and a collaborative work environment.

Senior Program Manager - Brand Operations

Company: Webflow

Location: USA

Posted Dec 12, 2025

Webflow seeks a Senior Program Manager to build operational infrastructure for Brand Marketing, offering growth opportunities and strategic influence. The role emphasizes scalability, cross-functional collaboration, and financial acumen, with competitive compensation and remote-first flexibility.

Salesforce Technical Architect

Company: Guidehouse

Location: USA

Posted Dec 12, 2025

This job posting seeks a Salesforce Solution Architect with expertise in public sector and enterprise implementations, requiring 14+ years of experience and specific certifications. The role involves designing solutions, leading projects, and collaborating with teams, with compensation ranging from $171,000 to $285,000. Guidehouse offers competitive benefits, career development opportunities, and a supportive work environment.

Senior Web Strategist

Company: Typeform

Location: UK

Posted Dec 12, 2025

This job description outlines a remote role focused on transforming Typeform's web function through optimization, technical improvements, and cross-functional collaboration. Responsibilities include leading CRO initiatives, managing publishing workflows, and enhancing site performance while aligning with SEO and data teams.

Staff Software Engineer

Company: Visa

Location: Brazil

Posted Dec 12, 2025

Pismo is a technology company founded in 2016 that provides cloud-based solutions for banking and fintech, collaborating with Visa to address legacy system challenges. The job description highlights remote opportunities requiring expertise in Java/Golang, AWS, and microservices architecture with a focus on security and compliance.

Compliance & Legal Officer

Company: Gcore

Location: Poland,Lithuania,Cyprus

Posted Dec 12, 2025

Gcore seeks a Compliance and Legal Officer to manage regulatory compliance, data protection, and legal operations. The role involves working with global partners and ensuring adherence to EU, US, and UK regulations. Benefits include flexible work and global opportunities.

Software Engineer (L5) - Ads Identity, Signals & Audiences - Advertiser User Engagement Signals

Company: Netflix

Location: USA

Posted Dec 12, 2025

Netflix highlights its leading entertainment service with over 300 million members, introduces an ad-supported tier, and outlines a Software Engineer role with competitive compensation and comprehensive benefits, emphasizing privacy and diversity.

Vice President of Sales

Company: Alopex Powered by ShiFox

Location: USA

Posted Dec 12, 2025

This job posting highlights a leadership opportunity in a growing remote care management organization with competitive compensation, flexibility, and impactful roles. The position offers remote work flexibility, collaborative culture, and direct influence on company growth, attracting candidates with strong sales and leadership experience.

Senior Product Researcher / Senior UX Researcher

Company: ApprovalMax Limited

Location: Serbia

Posted Dec 12, 2025

ApprovalMax is growing with a £10 million investment, expanding its Money Out automation capabilities and seeking product research professionals. The company emphasizes automation, compliance, and scaling while offering competitive benefits and remote work flexibility.

SMB Customer Success Manager

Company: Newsela

Location: USA

Posted Dec 12, 2025

The role offers impactful work in education with opportunities for growth, data-driven strategies, and competitive compensation. Benefits include remote work, professional development, and a supportive environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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