Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Research Scientist (L5) - Member Understanding Foundations

Company: Netflix

Location: USA

Posted Dec 11, 2025

Netflix seeks a Research Scientist to enhance understanding of its members through machine learning, offering competitive compensation and comprehensive benefits. The role emphasizes innovation, cross-functional collaboration, and impactful contributions to product development.

Software Engineering Manager - Sanity Studio

Company: Sanity

Location: Europe

Posted Dec 11, 2025

This text promotes Sanity.io's engineering leadership role, highlighting opportunities to shape content operations, work with innovative technologies, and contribute to a growing company with a strong culture and global impact.

Brand Marketing Manager

Company: Neowiz

Location: USA

Posted Dec 11, 2025

NEOWIZ seeks a Brand Marketing Manager to lead US marketing for Brown Dust 2, emphasizing bold game creation and community engagement. The role involves event planning, IP collaborations, and cultural localization, with compensation ranging from $110k to $150k.

Graphic & Web Designer

Company: Bamboo Works

Location: Philippines

Posted Dec 11, 2025

A part-time remote Graphic & Web Designer role offers creative collaboration on a new platform for entrepreneurs. Responsibilities include website design, social media content, and branding. Competitive rate with flexible hours.

Data Platform Migration Lead

Company: Data Meaning

Location: USA

Posted Dec 11, 2025

This job description seeks a Data Platform Migration Lead with expertise in Data Vault 20, Snowflake engineering, and ETL-to-ELT modernization. The role involves leading Informatica retirement initiatives, designing data architectures, and managing BI migrations while coordinating cross-functional teams and vendor evaluations.

Product Manager (Mobile Apps)

Company: Ideaware

Location: Colombia

Posted Dec 11, 2025

This job posting highlights a Product Manager role at an innovative Healthtech startup focused on transforming healthcare delivery. The position emphasizes fast turnarounds, collaboration with design/engineering teams, and competitive benefits like remote work and competitive pay. It attracts candidates with experience in mobile app development and a passion for impactful product work.

Senior Security Engineer - Incident Response

Company: Canva

Location: UK

Posted Dec 11, 2025

The role involves leading security incident response and maintaining cloud infrastructure. Canva offers equity, flexible work, and a supportive culture with benefits like parental leave and wellness allowances.

Senior Ruby On Rails Developer

Company: Ideaware

Location: Colombia

Posted Dec 11, 2025

This job posting highlights a remote Senior Ruby on Rails Developer role with competitive pay, impactful projects, and collaboration opportunities. Responsibilities include backend development, API design, and mentoring, requiring experience with Rails, databases, and cloud platforms.

Lead Product Manager

Company: Green Dot Corporation

Location: USA

Posted Dec 11, 2025

Green Dot seeks a Lead Product Manager to design and execute partner product strategies, focusing on cloud migration and cross-functional collaboration. The role includes managing product lifecycles, ensuring compliance, and meeting technical requirements. Salary ranges from $109,300 to $163,900.

AI Design Quality Reviewer (Graphic Design)

Company: Canva

Location: Australia

Posted Dec 11, 2025

This role involves evaluating AI-generated designs, collaborating with global teams, and ensuring quality through structured testing and feedback. The position requires attention to detail, system refinement, and cross-functional teamwork to shape Canvas' generative design future.

Principal Consultant

Company: Da Vinci

Location: USA

Posted Dec 11, 2025

Da Vinci's WMS solutions, recognized by Gartner, offer growth opportunities. The Principal Consultant role requires expertise in WMS implementations, with competitive benefits and a focus on customer success and innovation.

Content Partnerships Lead - Learn Grid Studio

Company: Canva

Location: Australia

Posted Dec 11, 2025

This job description highlights a strategic role at Canva focused on expanding educational partnerships and content ecosystems. The position offers opportunities to drive innovation in education technology, with benefits including equity packages, flexible leave, and a collaborative work environment. The company emphasizes mission-driven growth and global impact through curriculum-aligned resources.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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