Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Graphics Foundations - QA Analyst - Monopoly GO!

Company: Scopely

Location: Remote

Posted Dec 09, 2025

Scopely seeks a Graphics Foundations QA Analyst to join their Monopoly Go team in Barcelona or remotely. The role involves ensuring quality standards, collaborating with teams, and maintaining high user experience through rigorous testing and feedback.

(Sr.) C++ Developer / Image Processing

Company: Zealogics.com

Location: Remote

Posted Dec 09, 2025

This text describes a job opportunity for a C++ Engineer specializing in computer vision and algorithm development for SEM inspection and metrology tasks. The role involves collaborating with cross-functional teams, optimizing system performance, and translating research into shipping products. Requirements include a master's degree, experience in image processing, and proficiency in C++ programming.

Data Engineering Tech Lead/Architect (Remote)

Company: Andersen

Location: EU

Posted Dec 09, 2025

This job posting describes a Data Engineering Tech Lead role in the EU focusing on modernizing data systems. The position involves designing architectures, developing BI solutions, and working with stakeholders. The company emphasizes growth opportunities, mentorship, and a supportive work environment with competitive benefits.

Full-Stack Software Engineer

Company: Spruce

Location: Remote

Posted Dec 09, 2025

SpruceID focuses on privacy-preserving digital identity solutions for governments and enterprises, seeking a Senior FullStack Engineer to develop secure, interoperable systems. The role involves collaboration with public sector partners and requires expertise in backend systems, modern web frontends, and cloud infrastructure. Candidates must demonstrate experience with open standards, security practices, and cross-functional engineering efforts.

Head of Policy and Compliance Solutions

Company: Finite State

Location: Remote

Posted Dec 09, 2025

This job description highlights a leadership role in cybersecurity compliance, emphasizing strategic impact, regulatory expertise, and market leadership opportunities. The position requires executive-level engagement, cross-functional collaboration, and industry influence in shaping connected product security standards.

Product Manager - Growth

Company: Figma

Location: Remote

Posted Dec 09, 2025

This job description outlines a Product Manager role at Figma focused on driving user acquisition and growth through cross-functional collaboration, feature development, and data-driven strategies. It highlights requirements like 5+ years of experience, strong analytical skills, and cross-functional collaboration, while emphasizing Figma's commitment to employee development and competitive benefits.

QA Engineer - Banking

Company: Rain Technologies Inc.

Location: Remote

Posted Dec 09, 2025

Rain is a rapidly growing fintech company with significant funding and global operations, seeking a Senior QA Engineer to contribute to its hypergrowth initiatives while emphasizing culture, transparency, and quality ownership.

Senior Enterprise Account Executive - Growth

Company: Grafana Labs

Location: Remote

Posted Dec 09, 2025

Grafana Labs seeks a Senior Enterprise Account Executive in Switzerland to grow business, meet sales targets, and manage the sales process. Requires 5+ years in tech sales and Salesforce experience.

Lead Gameplay Programmer

Company: CD PROJEKT RED

Location: Remote

Posted Dec 09, 2025

CD PROJEKT RED seeks a Lead Gameplay Programmer for Cyberpunk 2, offering competitive pay, flexible work, and comprehensive benefits. The role involves leading gameplay engineering, collaborating cross-functionally, and ensuring high-quality development in Unreal Engine 5.

Sales Engineer

Company: Warp

Location: Remote

Posted Dec 09, 2025

This job description outlines a Solutions Engineer role at Warp, requiring technical expertise in sales engineering, product demonstrations, and enterprise evaluation processes. The position emphasizes collaboration with sales teams, technical advisory, and cross-functional partnership with product and engineering teams. Qualifications include experience in technical consulting, software engineering, and leading technical sales initiatives.

3PL Logistics Specialist – Arabic Bilingual

Company: iHerb

Location: Remote

Posted Dec 09, 2025

This job description outlines a Logistics Specialist 3PL role involving managing 3PL operations, collaborating with internal departments and partners, handling time-sensitive projects, and requiring strong analytical and communication skills. The position emphasizes process improvements, data analysis, and cross-functional teamwork while offering benefits like insurance and retirement plans.

Senior Forward Deployed Engineer - Mobile

Company: Spruce

Location: Remote

Posted Dec 09, 2025

SpruceID seeks a Forward Deployed Mobile Engineer to develop secure mobile solutions for public sector clients. The role involves designing apps, collaborating with governments, and ensuring compliance with digital identity standards. Compensation ranges from $150k-$175k with benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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