Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Implementation Manager

Company: Welkin Health, Inc.

Location: Remote

Posted Dec 09, 2025

The role involves collaborating with teams to support customer implementations and ensure product success. Welkin offers competitive benefits and a mission to enhance healthcare through innovative solutions.

VP Revenue Technology

Company: First Advantage

Location: Remote

Posted Dec 09, 2025

First Advantage seeks a Vice President of Revenue Technology to lead tech initiatives and drive growth. The role offers remote work, competitive salary, and career development opportunities in a supportive environment.

Sr. Genesys Engineer

Company: EDCi

Location: Remote

Posted Dec 09, 2025

This job posting outlines a Sr Genesys Engineer role with remote work options, competitive benefits, and professional development opportunities. The position requires expertise in Genesys Cloud technologies and VoIP systems, with responsibilities spanning project leadership and technical support. EDCi emphasizes work-life balance and offers perks like health insurance, training funds, and flexible work arrangements.

Senior Media Buyer (Google Ads Focus)

Company: ‎ Tier Eleven

Location: Remote

Posted Dec 09, 2025

Tier 11 seeks a strategic Google Ads expert to drive digital growth. Offer competitive pay, remote work, and career advancement. Ideal for data-driven marketers passionate about innovation.

Full-Stack Developer - SMPT/Web Scraper Product

Company: Talent Hackers

Location: Remote

Posted Dec 09, 2025

The text describes a job opening for a FullStack Developer to build a cold email campaign platform with features like scheduling, AB testing, and SMTP integration. It outlines core tasks, required skills, and technologies such as React/Next.js, Python/Flask, and Docker. The role emphasizes collaboration with founders and system scalability.

Clinical Denials/Appeals RN

Company: Guidehouse

Location: Remote

Posted Dec 09, 2025

This job description outlines a Clinical Appeals Nurse role with responsibilities including denial reviews, medical necessity assessments, and appeals coordination. It requires a nursing license, bachelor's degree, and 4+ years of experience. The position offers competitive compensation, a comprehensive benefits package, and opportunities for professional development.

High Ticket Closer

Company: Stock Navigators

Location: Remote

Posted Dec 09, 2025

Stock Navigators promotes financial empowerment through educational programs, highlighting their growth, impact on students, and a high-ticket sales role with competitive compensation. The job emphasizes sales skills, remote work, and career development opportunities.

Google Ads Specialist

Company: Skyrocket Studios

Location: Remote

Posted Dec 09, 2025

The text outlines job responsibilities for a Google Ads campaign manager role, detailing campaign management, performance analysis, strategy development, tool utilization, industry knowledge requirements, and qualifications. It emphasizes technical skills, analytical abilities, and collaborative work in a remote environment.

Influencer Marketing Assistant (Tiktok Experience)

Company: GrowthAssistant

Location: Remote

Posted Dec 09, 2025

This job posting seeks an Influencer Marketing Assistant with TikTok experience for a growth marketing team, offering a competitive salary up to $70,000/month, remote work setup, and various bonuses including attendance, performance, and referral incentives. The role involves managing influencer outreach, contracts, content quality, and campaign reporting, with requirements emphasizing detail-oriented skills and graveyard shift experience.

Analytics Manager - LiveOps Automation Team

Company: Scopely

Location: Remote

Posted Dec 09, 2025

Scopely is seeking an Analytics Manager to lead data science initiatives in LiveOps Automation, emphasizing machine learning, player engagement, and cross-functional collaboration. The role requires leadership experience, technical expertise in data analysis, and a passion for game innovation. The company highlights diversity, equal opportunity, and a supportive work environment.

Principal Product Marketing Manager - Agents for Good™

Company: Blackbaud

Location: Remote

Posted Dec 09, 2025

This job posting highlights a leadership opportunity at Blackbaud to develop AI-driven marketing solutions with a focus on innovation, customer impact, and cross-functional collaboration. The role emphasizes strategic growth, market positioning, and competitive differentiation while offering a flexible remote work environment and comprehensive benefits.

Business Development Representative

Company: Nucleus Security

Location: Remote

Posted Dec 09, 2025

The text highlights Nucleus Security's innovative approach to vulnerability management, emphasizing rapid growth, top-tier funding, and a collaborative remote work environment. It outlines the Business Development Representative role with key responsibilities and qualifications, while showcasing the company's commitment to employee benefits and career development.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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