Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Customer Success Analyst

Company: H1

Location: Remote

Posted Dec 09, 2025

H1's mission is to provide equitable healthcare through data and AI, offering roles in Customer Success with competitive compensation and benefits, emphasizing diversity and innovation in healthcare solutions.

Global System Integrator Business Development Manager (Tektronix)

Company: Ralliant

Location: USA

Posted Dec 09, 2025

The text outlines job responsibilities involving ecosystem development, strategic relationships, market analysis, and qualifications. It emphasizes skills in business development, industry expertise, and cross-functional collaboration to drive revenue and customer solutions.

Integrated Marketing Strategist

Company: Figma

Location: USA

Posted Dec 09, 2025

Figma seeks an Integrated Marketing Strategist to enhance brand storytelling across global channels. The role involves aligning MarCom with Product Marketing, ensuring consistent and impactful brand launches. Candidates should have 10+ years of experience in marketing communications and cross-functional collaboration skills. Figma offers competitive compensation, equity, and benefits.

Data Migration Engineer

Company: Mark43

Location: Remote

Posted Dec 09, 2025

This job posting outlines the role of a Data Migration Engineer at Mark43, emphasizing responsibilities like designing migration strategies, ensuring data integrity, and collaborating with cross-functional teams. It lists qualifications such as a computer science degree, SQL expertise, and cloud platform familiarity. The position highlights problem-solving skills and communication abilities required for the role.

Technical Program Manager (L5) - Security M&A

Company: Netflix

Location: USA

Posted Dec 09, 2025

Netflix seeks a Technical Program Manager for security initiatives, emphasizing cross-functional collaboration, security roadmaps, and comprehensive benefits. The role involves ensuring secure integrations and advancing security maturity.

Software Development Engineer III, GL-JS, Maps Rendering

Company: Mapbox

Location: Remote

Posted Dec 09, 2025

Mapbox is a leading real-time location platform with over 4 million developers. Their Maps Rendering team develops cutting-edge mapping tech, offering opportunities to work on advanced graphics and cross-platform solutions. The company emphasizes innovation, collaboration, and diversity.

Solution Architect (Post-Sales)

Company: Zafran.io

Location: USA

Posted Dec 09, 2025

Zafran seeks a Solution Architect to bridge technical gaps, leveraging their advanced cybersecurity solutions. The role involves onboarding, integration, and collaboration with cross-functional teams, requiring 3+ years of backend experience and a customer-focused mindset.

Senior Executive Business Administrator - CPMO

Company: GitLab

Location: USA

Posted Dec 09, 2025

This job description outlines the role of a Senior Executive Business Administrator at GitLab, detailing responsibilities such as supporting senior leadership, managing calendars and travel logistics, coordinating cross-functional teams, and utilizing AI tools to streamline workflows. It emphasizes collaboration, organizational skills, and proficiency with digital platforms.

Claims Examiner | Commercial Trucking

Company: Sedgwick

Location: Remote

Posted Dec 09, 2025

Sedgwick seeks experienced claims examiners to join a globally recognized company offering career growth, work-life balance, and comprehensive benefits. The role involves complex claim processing in a supportive environment, with opportunities for professional development and a positive workplace culture.

Full Stack Ruby on Rails Developer

Company: Acquird.io

Location: Remote

Posted Dec 09, 2025

This job posting highlights a profitable B2B SaaS company seeking Senior+ Devs for a remote role in Canada. The position offers opportunities to work with top-tier tech stacks, collaborate on complex projects, and enjoy benefits like equity options, unlimited vacation, and professional development stipends.

Cyber Intelligence Laureate

Company: Blackbaud

Location: USA

Posted Dec 09, 2025

This job description outlines a cybersecurity leadership role requiring 15+ years of experience in cybersecurity, intelligence, and public-private partnerships. Responsibilities include strategic advisory, operational excellence, and external engagement. The position offers a remote-first work environment with competitive compensation and benefits.

Producer

Company: Canva

Location: Brazil

Posted Dec 09, 2025

This job description outlines a 6-month role in Sao Paulo focusing on leading creative projects across LATAM, mentoring junior analysts, and managing cross-functional collaborations. It emphasizes flexibility, attention to detail, and cultural relevance in creative production.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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