Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Senior Product Manager E Commerce

Company: Ollie

Location: Remote

Posted Dec 09, 2025

Ollie focuses on improving pets' lives through premium pet food and services. They offer a Senior Product Manager role with competitive benefits, emphasizing teamwork and innovation. The company values dogs, courage, and continuous improvement.

Senior Solution Architect - IBM Z Ecosystem

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a job posting for a Senior Solution Architect role at IBM Z Ecosystem, emphasizing expertise in IBM Z Mainframe technologies, hybrid cloud, AI, DevOps, and collaboration with business partners to modernize enterprise applications. It outlines technical requirements, preferred qualifications, and responsibilities involving architectural design, client engagement, and technology adoption.

Government Relations Executive Northeast Midwest Mid Atlantic

Company: Cartwheel

Location: Remote

Posted Dec 09, 2025

Cartwheel is expanding its mental health services for K12 schools, aiming to improve student well-being through early intervention, family engagement, and affordable care. The company seeks passionate individuals to join their mission of helping students thrive.

Internship: SAP Consultant in Guadalajara, Mexico

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

The text promotes an IBM Consulting internship program offering career growth, technical training, and opportunities to work with global clients. It highlights benefits like skill development, industry expertise, and collaboration with innovative companies, while outlining requirements such as academic performance, SAP knowledge, and language proficiency.

SAP Enterprise Service Management (ESM) Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on SAP ESM solutions, emphasizing collaboration with clients, technical expertise, and career growth opportunities. It outlines requirements for experience in SAP implementations, project leadership, and strong communication skills, while promoting a culture of innovation and professional development.

Benefits Analyst

Company: Bennie

Location: Remote

Posted Dec 09, 2025

Bennie is a benefits platform prioritizing employee well-being through technology and services. Core values include optimism, accountability, and work-life balance. The Benefits Analyst role requires Excel skills and a positive attitude.

Legal Technology Consulting Director Discovery and Data Management

Company: Harbor

Location: Remote, United States

Posted Dec 09, 2025

Harbor is hiring a Legal Technology Consulting Director for Discovery and Data Management, seeking candidates with eDiscovery expertise. The remote role offers opportunities to work with Fortune 500 companies and includes a beta feature requiring applicants to mention 'UNPARALLELED' and a specific tag to verify they read the job post.

Application Developer-Microsoft Dynamics 365 Customer Engagement

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on client collaboration, hybrid cloud and AI innovation, and technical expertise in Dynamics CRM and Azure technologies. It outlines role responsibilities, required education, and preferred skills for a consulting position with global impact.

Campaign Manager

Company: Buildout

Location: USA

Posted Dec 09, 2025

Buildout is a CRE software company empowering brokers with tools to maximize deal efforts and transform the industry. They seek a autonomous Campaign Manager to drive MQL growth through multichannel marketing, content creation, and analytics. The role offers competitive compensation, remote flexibility, and a supportive team environment with impactful benefits.

PeopleSoft HCM Administrator

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a Senior PeopleSoft Administrator role at IBM Consulting, emphasizing long-term client relationships, career growth opportunities, and collaboration with industry visionaries. It highlights the importance of technical expertise in PeopleSoft, cloud technologies, and security compliance, while also showcasing a supportive work environment focused on innovation and professional development.

IAM/IGA Technical Account Manager

Company: Saviynt

Location: Canada

Posted Dec 09, 2025

Saviynt provides identity management solutions, aiding organizations in AI adoption with secure, efficient services. They offer competitive benefits and a positive work environment, emphasizing growth and innovation.

Clinical Operations Specialist Quality & Safety

Company: Midi Health

Location: Remote

Posted Dec 09, 2025

This job posting highlights a Clinical Operations Specialist role focused on improving patient safety and quality through data analysis, workflow improvements, and collaborative team efforts. The position emphasizes meaningful impact, organizational growth, and supportive environments, with key responsibilities in quality improvement and data-driven insights.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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