Strong Customer Service Skills Jobs
1,810,432 open positions · Updated daily
Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโdriven chatbots, and dataโrich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.
Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.
Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.
Application Consultant-DevOps
Company: IBM
Location: Kochi, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on developing and designing mobile solutions, implementing monitoring systems, and driving innovation. It requires a Bachelor's degree, with a preference for a Master's degree, and expertise in designing, integrating, and implementing monitoring systems for on-premise and cloud infrastructure applications.
Strategy Consultant - Software - Cambridge, MA
Company: IBM
Location: Cambridge, US
Posted Dec 04, 2025
The Software Strategy Consultant role at IBM involves developing insights through data and experience to support strategy engagements for executive leaders in IBM Software. The consultant will work closely with leaders across IBM Software to accelerate the company's Hybrid Cloud and AI strategy. The role requires strong analytical skills, experience in strategy consulting, and the ability to deliver high-impact strategies and transformation programs.
SOAR Engineer
Company: IBM
Location: Chennai, IN
Posted Dec 04, 2025
The text describes a career in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. It emphasizes the need for curiosity, continuous learning, and the ability to work in a fast-paced environment. The role involves incident response, security incident investigation, and threat hunting using SIEM tools like Qradar.
Managing Consultant - SAP OTC S4 HANA
Company: IBM
Location: No City, US
Posted Dec 04, 2025
This job description outlines a role as an SAP consultant with opportunities for growth, collaboration with global clients, and integration of advanced technologies. The position requires expertise in SAP systems, project management, and cross-functional teamwork to deliver innovative solutions for business challenges.
Accounts Receivable Collections Specialist| Fluent in Hebrew & English
Company: IBM
Location: MADRID, ES
Posted Dec 04, 2025
The job posting is for an Accounts Receivable Analyst position at IBM. The role involves maximizing cash flow through collections, dispute resolution, bad debt prevention, and collaboration with internal and external stakeholders. The ideal candidate should have strong problem-solving, communication, and continuous improvement skills.
Business Analyst-ADM
Company: IBM
Location: Navi Mumbai, IN
Posted Dec 04, 2025
The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Key responsibilities include being a team player, training others, and strong communication skills. Required education is a Bachelors Degree, with a Masters Degree preferred. Required expertise includes experience in EE&U asset management and liaison between business and tech teams. Preferred experience includes good communication skills and maintaining documentation.
Security Consultant-Intelligence & Operations
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The role involves working in IBM Consulting Client Innovation Centers, managing QRadar SIEM platform deployment, configuration, and operations. The ideal candidate will have expertise in QRadar, incident handling, forensic analysis, and security monitoring to enhance an organization's security posture.
India & South Asia Compliance Officer
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The role of India & South Asia Compliance Officer at IBM involves maintaining the company's reputation of integrity and ethical conduct, coordinating compliance efforts across key areas, driving continuous improvement, and collaborating with senior business leaders and stakeholders. The position requires a strong commitment to integrity, excellent communication skills, and experience in the IT and technology sector.
Senior Research Scientist
Company: IBM
Location: Yorktown Heights, US
Posted Dec 04, 2025
IBM Research is a team dedicated to inventing the future of computing, focusing on developing novel AI methods and models for math and science. The role involves conducting fundamental research, performing experiments, and implementing demonstrations to accelerate solutions for complex problems.
Product Manager - STUDENT CONVERSION
Company: IBM
Location: GUADALAJARA, MX
Posted Dec 04, 2025
The text describes a career opportunity at IBM, focusing on a role for a seasoned Product Manager. The role involves product ownership, growth, Agile team facilitation, innovative development, strategic leadership, and partnerships. Required skills include championing the voice of the customer, passion for innovation, financial acumen, and end-to-end product development expertise.
Senior Mobile Developer Android (m/w/d)
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
This role at IBM Consulting involves leading mobile development for enterprise-scale applications, working with cutting-edge technologies, and collaborating with clients to drive innovation. The position requires strong technical skills, leadership abilities, and a commitment to continuous improvement.
UX Designer
Company: IBM
Location: Mulhuddart, IE
Posted Dec 04, 2025
IBM Software is seeking a designer with experience in user research, strategic thinking, and independent execution to drive the design vision and champion user-centric innovation across the product. The role involves end-to-end design execution, collaborative development, conducting user research, translating insights into designs, sharing work-in-progress designs, advocating for design excellence, and understanding business context. The ideal candidate should have a bachelor's degree, 3-5 years of experience in UX or product design, proficiency in design tools, knowledge of design and UX principles, strong communication skills, self-driven nature, and a portfolio showcasing previous UX design work.