Strong Customer Service Skills Jobs
1,810,432 open positions · Updated daily
Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโdriven chatbots, and dataโrich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.
Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.
Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.
Systems Integration Engineer
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on the role of a DCC Systems Integration Engineer. The role involves developing, implementing, and managing API gateways to integrate applications across the Digital Command Center (DCC), which is based on IBM's Federal Intelligent Data and Automation Platform. The position requires a bachelor's degree in computer science or a related field, 5+ years of experience, and expertise in agentic AI, agile environments, and API integration. The role offers long-term career growth and development opportunities in a culture that embraces unique skills and experience.
Application Developer - Commerce Transformation
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on a role as a Commerce Transformation Developer. The role involves designing, implementing, and maintaining backend, frontend, and APIs for enterprise-grade e-commerce platforms. The position requires strong technical skills in backend development, experience with commerce tools and modern headless customer engagement platforms, and knowledge of MACH architecture principles. Soft skills such as analytical thinking, communication, and collaboration are also important.
Full Stack Developer Intern
Company: IBM
Location: Islamabad, PK
Posted Dec 04, 2025
The job role requires understanding of multichannel campaign management in telecommunication organizations. The role assists clients in selecting, implementing, and supporting application packaged solutions, using consulting skills, business knowledge, and expertise to integrate technology and achieve business results.
Engenheiro de Dados MLOps
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Data Engineer, you will harness data to uncover insights, collaborate with diverse teams, and design maintain production-grade ML pipelines on Google Cloud Platform. Required skills include Python, ML/Deep Learning libraries, GCP services, Docker, Kubernetes, and CICD.
CyberSecurity Incident Orchestrator
Company: IBM
Location: BUDAPEST, HU
Posted Dec 04, 2025
The job description outlines the role of a Cybersecurity Incident Orchestrator at IBM Security Services. The position involves managing and coordinating the response to cybersecurity incidents, working closely with SOC analysts, threat hunters, and IT teams. Key responsibilities include incident coordination, handling escalation calls with clients, threat analysis, communication and reporting, continuous improvement, training and awareness, tool integration, and compliance and documentation.
Onboarding Succcess Coordinator - Colombia
Company: IBM
Location: Bogota, CO
Posted Dec 04, 2025
The job posting is for an Onboarding Success Coordinator role at IBM. The role involves ensuring a seamless onboarding experience for new hires, collaborating with cross-functional partners, and fostering a sense of community among employees. The ideal candidate should have experience in onboarding, strong communication skills, and the ability to manage multiple processes simultaneously.
Package Consultant-Workday Integrations
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, highlighting the company's global presence, collaboration with clients, and focus on hybrid cloud and AI. The role involves working in Client Innovation Centers and Delivery Centers, delivering technical and industry expertise to clients worldwide. Required skills include teamwork, training, communication, and collaboration, along with a bachelor's degree and experience in Workday and SAP S4 HANA implementations.
Middle SDET (Software Development Engineer in Test)
Company: IBM
Location: GUADALAJARA, MX
Posted Dec 04, 2025
The role is a Quality Engineer position at IBM Consulting, working in Client Innovation Centers Delivery Centers. It involves building automated tests, creating test data and environments, writing and executing test scripts, identifying errors, and presenting test results. The position requires a Bachelor's degree, hands-on experience in UI automation, strong expertise in designing automation frameworks, and knowledge of software QA methodologies.
React Developer
Company: IBM
Location: Napoli, IT
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on a role as a React Developer. The position involves building and maintaining dynamic web applications, collaborating with cross-functional teams, and optimizing frontend components. The role requires strong technical skills in JavaScript, React, TypeScript, state management libraries, and UI component development.
Application Developer-SAP ABAP HANA
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and career growth opportunities. It outlines responsibilities like feature development, stakeholder collaboration, and continuous learning, along with technical requirements and preferred qualifications.
Senior Research Scientist – Quantum-Centric Supercomputing for Materials Science
Company: IBM
Location: Yorktown Heights, US
Posted Dec 04, 2025
IBM Research seeks a quantum computing scientist to advance novel algorithms and apply them to materials science. The role involves quantum simulation, ecosystem expansion, and collaboration with clients. Requirements include expertise in quantum hardware, computational methods, and a strong publication record.
Sr Data Integration Engineer (Snowflake/DBT)
Company: IBM
Location: GUADALAJARA, MX
Posted Dec 04, 2025
IBM Mexico Client Innovation Center is seeking a highly skilled Data Engineer with expertise in Data Integration to join their dynamic team. The role involves designing and building solutions to transfer data from operational and external environments to the business intelligence environment using tools such as Informatica, Ab Initio software, and DataStage. The company offers a competitive salary, benefits package, opportunities for professional growth, and a supportive work environment. They value diversity and inclusion and encourage candidates from all backgrounds to apply.