Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Sr. Financial Analyst - Corporate FP&A

Company: Upwork

Location: Remote

Posted Dec 01, 2025

Upwork Inc connects businesses with global AI-enabled talent across various contingent work types. The company offers the Upwork Marketplace and Lifted, providing solutions for enterprise organizations to source, manage, and pay talent. Upwork facilitates over $30 billion in transactions and aims to create economic opportunities in every era of work.

Go (Golang) Software Engineer - Developer Tooling and Containers

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. They are hiring a Go Golang Software Engineer to work on a new open source developer experience tool, aiming to improve developer workflows and productivity. The role requires experience with Go, Linux system-level fundamentals, and containers, and offers a distributed work environment with opportunities for international travel.

Accounts Receivable Clerk

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems. They offer an exciting opportunity for an Accounts Receivable Clerk to join their growing team. The company values diversity, offers career development opportunities, and has a distributed work environment.

Senior Software Engineer - Platform (Money Movement)

Company: Branch

Location: Remote

Posted Dec 01, 2025

Branch is a fintech company on a mission to empower workers with financial freedom. They provide free financial services to working Americans and focus on building inclusive, transparent, and frictionless products. The company values diversity, innovation, and collaboration, and offers a remote-first work environment with competitive benefits.

Sales Onboarding Program Manager

Company: Figma

Location: Remote

Posted Dec 01, 2025

This job description outlines a Sales Onboarding Program Manager role requiring experience in sales enablement, cross-functional collaboration, and data-driven program development. The position involves designing scalable onboarding curricula, creating reporting systems, and delivering impactful learning experiences. Figma offers competitive compensation, benefits, and growth opportunities for qualified candidates.

Senior Product Designer II, Customer Journey - Platform

Company: HubSpot

Location: USA

Posted Dec 01, 2025

The job posting for HubSpot's Platform UX Team emphasizes the importance of detail, cohesion, and scalability in designing systems that impact millions of users. The role involves cross-product problem-solving, systems thinking, AI and data integration, and collaboration across functions. The company values transparency, growth mindset, and a bold inclusive culture.

Head of Talent Development

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems. They are a pioneer in global distributed collaboration and are building a Talent Development function to enhance leadership and people management practices in their remote setting. The company is founder-led, profitable, and growing.

Senior Cloud Security Engineer (Viator)

Company: Tripadvisor

Location: Poland

Posted Dec 01, 2025

Viator, a Tripadvisor company, is seeking a Senior Cloud Security Engineer to join their remote-first team in Portugal or Poland. The role involves product-focused incident response, security engineering and automation, vulnerability management, and collaboration with engineering teams. The ideal candidate should have deep hands-on experience securing AWS environments, comprehensive understanding of AWS services, proficiency with Terraform, experience in incident response, and knowledge of application security fundamentals.

Software Engineer - Back End Leaning (Tech Lead Level)

Company: Synthesia

Location: Europe

Posted Dec 01, 2025

Synthesia is an AI video communications platform that simplifies video production for businesses. It enables large organizations to create, collaborate, and share high-quality videos efficiently. The company is trusted by leading brands and has a strong engineering team building enterprise-grade SaaS products.

Visual Designer

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical, a leading provider of open source software, is hiring Visual Designers for Brand and Design Systems. The role involves working remotely in the EMEA region to evolve brand guidelines, apply them to communications materials, UI design systems, and graphic design for digital products. The company offers a distributed work environment, personal learning and development budget, annual compensation review, recognition rewards, annual holiday leave, maternity and paternity leave, employee assistance program, and the opportunity to travel to new locations to meet colleagues.

Sr Technology FP&A Manager - Cloud Hosting

Company: Reddit

Location: Remote

Posted Dec 01, 2025

Reddit is seeking a Senior Finance Manager to join their Technology FP&A team, focusing on cloud hosting spend. The role involves forecasting, budgeting, cost optimization, governance, analytics, and tools. The ideal candidate should have 8+ years of experience in FP&A Technology Finance or Cost of Revenue management, with prior experience in AWS and GCP contract negotiations. The position offers comprehensive healthcare benefits, 401k match, family planning support, gender-affirming care, mental health and coaching benefits, flexible vacation, Reddit global days off, generous paid parental leave, and paid volunteer time off.

Senior Sales Engineer

Company: EDB

Location: UK,Ireland

Posted Dec 01, 2025

EDB is seeking a Senior Sales Engineer with experience in relational databases, customer-facing roles, and technical account management. The role involves supporting the sales team, collaborating with internal and external stakeholders, and conducting product proofs of value. Preferred qualifications include experience with containers, microservices, and programming languages.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

Related Pages