Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Customer Support - Staff

Company: Blackbaud

Location: India

Posted Dec 19, 2025

This job posting outlines a Customer Support role at Blackbaud, emphasizing technical support, collaboration with cross-functional teams, and responsibilities like troubleshooting, knowledge base maintenance, and customer communication. Qualifications include technical troubleshooting skills, CRM familiarity, and a customer-first mindset. The company highlights flexibility, inclusivity, and professional development opportunities.

Staff Software Engineer (ClipCrop)

Company: Storyteller

Location: Ukraine

Posted Dec 19, 2025

This job offers a technical lead role in a fast-growing SaaS company focusing on AI and automation, with responsibilities in system design, team leadership, and product development.

Lead Software Engineer (Web SDK)

Company: Storyteller

Location: Romania

Posted Dec 19, 2025

This job posting highlights a remote contractor role with competitive compensation, opportunities to work on high-impact tech projects for global sports brands, and a focus on AI-assisted development. The position emphasizes technical leadership, system design, and collaboration across teams, with clear expectations for problem-solving and innovation.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Ukraine

Posted Dec 19, 2025

This job offers a technical leadership role at a fast-growing SaaS company, focusing on AI integration and high-impact product development with global sports brands. The position emphasizes hands-on engineering, system design, and AI-assisted workflows while fostering team growth and innovation.

Lead Software Engineer (Web SDK)

Company: Storyteller

Location: Tunisia

Posted Dec 19, 2025

This job posting highlights a technical leadership role at a fast-growing SaaS company, emphasizing AI integration, high-impact projects with global brands, and opportunities for system design and team growth. The position requires end-to-end ownership, AI-assisted development, and collaboration across platforms.

Staff Software Engineer (ClipCrop)

Company: Storyteller

Location: Egypt

Posted Dec 19, 2025

This job posting highlights a technical leadership role at a fast-growing SaaS company focusing on AI-driven solutions for content creation. It emphasizes problem-solving, team collaboration, and leveraging AI tools to deliver impactful products. The role requires end-to-end ownership, system design, and mentoring engineers while balancing technical and business priorities.

Design Lead - Creative Content

Company: Canva

Location: Australia

Posted Dec 19, 2025

This job description highlights a Design Lead role at Canva with opportunities to shape educational content strategy, lead creative teams, and collaborate across departments. The company emphasizes flexible work arrangements, equity benefits, and a supportive culture for employees.

Staff Software Engineer (ClipCrop)

Company: Storyteller

Location: Serbia

Posted Dec 19, 2025

This job posting highlights a leadership role in a fast-growing SaaS company focusing on AI-driven solutions for sports brands. The position emphasizes technical ownership, AI integration, and team growth with opportunities to shape innovative workflows and deliver measurable impact.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Bulgaria

Posted Dec 19, 2025

This job posting highlights a technical leadership role at a high-growth SaaS company, emphasizing AI integration, hands-on development, and impactful projects with global sports brands. The position requires technical ownership, system design, and collaboration with AI tools, with a focus on problem-solving and team growth.

Design Research Senior Lead

Company: Canva

Location: Australia

Posted Dec 19, 2025

Canva's Team Lead role involves mentoring design research teams and driving product strategy. The position offers equity, flexible leave, and a supportive culture, appealing to experienced leaders in AI-driven research.

Manager, Software Engineering, Seller-Management

Company: Visa

Location: Brazil

Posted Dec 19, 2025

Pismo is a technology company founded in 2016 that provides comprehensive banking and financial infrastructure solutions. Collaborating with Visa, they address technological challenges for banks and fintech companies migrating to advanced systems. The company's cloud-based platform enables rapid financial product development with high security standards. The job description highlights leadership opportunities in engineering teams and innovation in payment solutions.

Lead Software Engineer (Web SDK)

Company: Storyteller

Location: Egypt

Posted Dec 19, 2025

This job posting highlights a technical leadership role at a fast-growing SaaS company, emphasizing AI integration, high-impact projects, and opportunities to shape technical direction. The position requires hands-on development, system design, and collaboration across teams, with a focus on innovation and reliable operations.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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